Client Success Manager

Summary

Join SeatGeek as a Client Success Manager and partner with sports and entertainment clients to unlock value, grow their business, and drive revenue. You will build strong relationships by understanding client objectives and guiding them to strategic outcomes. This high-growth opportunity allows you to master client success, gain exposure to commercial strategy, and work with innovative players in the industry. You will report to the Manager, Client Success and will be responsible for aligning SeatGeek’s technology with clients' business goals, identifying opportunities to improve client performance, leading business reviews, leveraging client relationships, managing daily communication, analyzing data, acting as a client advocate, and contributing to internal planning efforts. The role requires 4-8 years of experience in a client-facing role and a deep understanding of commercial and financial aspects of companies. SeatGeek offers a flexible work environment, unlimited PTO, family leave, and various other benefits.

Requirements

• 4-8 years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Sports or ticketing experience is a plus
• Track record of driving client outcomes—not just managing relationships, but improving business performance
• Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
• Strong communication and presentation skills; you can simplify complexity and speak both client and product
• Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
• Collaborative mindset with a “one team” approach to working cross-functionally
• Willingness to travel to client locations regularly (~25% of the year, largely between April - October)

Responsibilities

• Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions
• Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
• Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
• Leverage strong client relationships to generate advocacy through case studies, referrals, and industry exposure
• Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
• Travel as needed to provide to deepen client engagement and happiness
• Analyze product usage, sales, and financial data using tools like Looker and Mixpanel to guide strategic decisions
• Act as the client’s internal advocate, collaborating across departments to prioritize client needs and influence roadmaps
• Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations

Preferred Qualifications

• Confidence working with data; experience with platforms like Looker, Mixpanel, Hex is a plus
• Bachelor’s degree preferred

Benefits

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music