Senior Manager, Client Success

Summary

Join Hello Heart as a Senior Manager, Client Success and lead key accounts, ensuring end-to-end ownership of the client lifecycle for Fortune 500 clients. You will be responsible for member adoption, account retention and growth, and developing strong relationships with senior-level executives. This role requires a proven track record of exceeding ARR goals and client satisfaction. You will contribute to product roadmap planning, providing a customer and user voice. The ideal candidate possesses 4+ years of experience in customer success/account management within population health, digital health, or healthcare. Hello Heart offers a positive and supportive work culture.

Requirements

• 4+ years of applicable customer success/account management experience gained within population health, digital health, healthcare
• Ability to develop strategic customer strategies to support customer growth and retention
• Proven track record exceeding ARR goals and client satisfaction across a book of business
• A strong team player who can work with multiple functions within the company with the ability to effectively escalate to leadership matters that have a strategic impact
• Stellar written and verbal communication and presentation skills
• Highly organized, able to multitask, and easily adaptable to change
• Willing to travel 40%

Responsibilities

• Lead Hello Heart’s key accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention and growth
• Strong executive presence with ability to present the Hello Heart value proposition
• Own all aspects of customer renewals, revenue retention, and growth
• Develop relationships with customers at the senior and C-Suite level that provide insight into their company goals and strategies
• Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers

Preferred Qualifications

• Entrepreneurial, self-sufficient, and thrives in fast-paced environments; start-up experience highly preferred
• Strong Preference for candidates based in Texas and/or the Central Time Zone