Client Success Manager

Summary

Join Array, a remote-first financial innovation platform, as a Client Success Manager! You will manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and developing tailored strategies. This role involves building strong client relationships, identifying growth opportunities, and collaborating with cross-functional teams. You'll need 5-7 years of B2B Client Success experience, a proven track record of managing strategic accounts, and exceptional interpersonal skills. Array offers competitive compensation, including a base salary of $126,000+, commission, and a comprehensive benefits package. We encourage you to apply even if you don't meet every requirement.

Requirements

• 5-7 years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $1-5 million in ARR
• A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts

Responsibilities

• Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal
• Proactively problem solve for your clients by resolving or anticipating issues
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner

Preferred Qualifications

Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations

Benefits

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Arrayaversary Kits for work anniversaries