Client Success Manager

Summary

Join BizForce as a Healthcare Client Success Manager and build strong client relationships within the healthcare industry. You will be the primary point of contact for clients, ensuring their success with our services. Key responsibilities include client onboarding, providing training and support, strategic consultation, performance monitoring, and issue resolution. This role requires a Bachelor's degree, 5+ years of experience in client success management and operations within healthcare, and in-depth knowledge of US healthcare systems and regulations. The position offers permanent work-from-home flexibility, leave credits, a monetary allowance, annual bonuses, weekly paychecks, fixed weekends off, specialized training, and a competitive salary.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field
• At least 5 years of experience in a combined role of operations and client success management
• Strong background in the healthcare industry, with a deep understanding of industry practices and client needs
• In-depth knowledge of US Healthcare systems and regulations and familiarity with HIPAA
• Proficiency in CRM tools and healthcare software, such as EMR/EHR systems, claims management platforms, and reporting tools
• Excellent interpersonal and communication skills, both written and verbal
• Proven ability to analyze data, prepare reports, and make strategic recommendations
• Exceptional organizational and problem-solving skills with the ability to multitask in a fast-paced environment
• Amenable to working on flexible hours to accommodate US time zones

Responsibilities

• Build and maintain strong, long-term relationships with clients
• Serve as the main point of contact, addressing client needs and concerns proactively
• Regularly check in with clients to ensure satisfaction and identify growth opportunities
• Lead client onboarding to ensure a smooth transition and adoption of services
• Provide training and support to help clients maximize value from our solutions
• Gather feedback and collaborate with internal teams to enhance the client experience
• Identify opportunities for clients to expand their use of our services
• Provide data-driven insights and recommendations to help clients meet their goals
• Work closely with sales and account management teams to drive renewals and upsells
• Track key client success metrics and analyze performance trends
• Proactively address and resolve client issues to ensure a seamless experience
• Advocate for clients internally, ensuring their feedback informs product/service improvements

Preferred Qualifications

• Windows 10 Pro (is acceptable but not preferred)
• A backup power supply (e.g., UPS or generator) to prevent disruptions during power outages (optional but encouraged)

Benefits

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary