Client Success Manager

Summary

Join Doximity as a Client Success Manager and build strong partnerships with clients using Doximity Talent Finder. You will manage client objectives, collaborate with sales, and ensure client success. This role requires experience in healthcare recruiting or client-facing roles, a proven track record of results, and strong presentation skills. The position can be based in San Francisco or remotely in the U.S. Doximity offers a comprehensive benefits package including medical, dental, vision, 401k matching, parental leave, and more. Even if you don't meet all requirements, apply; Doximity values diverse experiences.

Requirements

• 2–3 years of experience as a healthcare recruiter/consultant or in client-facing roles (Client Success Manager, Account Manager, or Account Executive), preferably within healthcare industry
• Track record of delivering results and meeting sales targets
• Experience working independently and being personally accountable for assigned client accounts
• Experience presenting to large, remote, and in-person audiences
• Highly organized, able to coordinate large amounts of information across multiple projects/regions

Responsibilities

• Strategize & build relationships with clients while optimizing their success using Doximity Talent Finder
• Develop a trusted consultative relationship with clients, ensuring they are trained and effectively using the product consistently in line with their defined objectives and strategy
• Proactively monitor trends in product adoption and utilization, identifying at-risk clients and working across internal teams to address those risks
• Create and present executive business reports quarterly or as needed, analyzing results and developing appropriate strategies for improvement
• Strategically partner with Sales partners to position for upsell and renewal opportunities
• Manage timelines for all assigned clients and provide regular status updates to the Talent Finder leadership team, including high-risk clients and clients with high upsell potential

Preferred Qualifications

Experience using Doximity Talent Finder

Benefits

• Medical, dental, and vision coverage for you and your family
• 401k with employer matching program
• Employee stock purchase plan
• Parental leave
• Life, AD&D, and Disability
• Generous time off, holidays, and wellness benefits!