Client Success Manager

Summary

Join Learnlight, an EdTech company, as a Client Success Manager working remotely and reporting to the Regional Head of Client Success Management. You will build strong client relationships, implement programs, manage learner performance, handle escalations, and ensure timely reporting and renewals. This role requires advanced proficiency in French and English, experience with OPCO and CPF processes, and exceptional communication skills. Learnlight offers a remote work culture, generous paid time off, professional development opportunities, and various employee engagement initiatives.

Requirements

• Advanced proficiency in both French and English languages
• Proven experience working with OPCO and managing CPF processes
• Exceptional ability to communicate and foster positive business relationships
• Enthusiasm for working in a fast-paced, dynamic environment, with a proactive approach to managing competing priorities and deadlines
• Client-focused mindset, with the ability to adapt to diverse client profiles and manage challenging conversations with professionalism and empathy
• Agility and autonomy with technology (Dynamics, Learnlight platform, etc.)
• Working proficiency in Microsoft Office 365

Responsibilities

• Develop a strong relationship with clients, serving as the primary point of contact throughout the program
• Lead the implementation of programs, including client onboarding, product training, and webinars
• Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics
• Agree with clients on reporting needs, communication plans, objectives and program requirements
• Serve as the primary contact for client escalations from the Learner Succes Management (LSM) team, handling complaints with appropriate solutions within SLA timelines
• Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred to relevant departments for program launch
• Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction
• Collaborate with Finance to ensure billing is accurate and timely
• Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals
• Identify opportunities for upselling or new product development

Preferred Qualifications

Qualiopi certification

Benefits

• Remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable)
• Generous paid time off including public and personal holidays and two company-wide days off per year to recharge
• Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback
• Virtual wellbeing sessions, team-building activities and informal social clubs
• Regular updates on our internal networking platform
• Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures
• Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply)