Client Success Manager

Summary

Join Experian, a global leader in data and analytics, as a Client Success Manager! Based in the Pacific or Mountain time zones, you will cultivate strong relationships with key clients, understanding their business needs and coordinating daily activities to support their success. You will be responsible for ensuring operational and servicing excellence, driving business growth, and expanding partnerships. This role requires a client-centric mindset, strong relationship-building skills, and experience in program management and client services. You will also need experience in compliance, operational oversight, and creating processes for client-facing teams. Experian offers a comprehensive benefits package, including vacation time, 401k matching, health insurance, and paid time off.

Requirements

• Build relationships is the key to our success
• You grasp concepts quickly and know how to make the complex easy to understand
• You collaborate naturally with members across different teams balancing priorities
• You excel at bringing the right people to the table, handling issues and identifying opportunities
• You understand your customer by seeing your world through their perspective, speaking their language, and promoting the voice of your customer to improve Experian's solutions and servicing
• You have experience in relationship management responsibilities such as renewal management, adherence to contractual obligations, voice of the client and ensuring delivery of solutions
• You drive results to identify new ways to grow our business and expand current partnership
• You have a client-centric mindset
• You prioritize accountability and building trust with your teammates and customers
• 5+ years in program management and client services/customer success, with preference for someone who has displayed recent success within a progressive, digital growth company
• Experience in compliance and operational oversight and audit, to support client requested monthly and annual audit requirements
• Experience creating processes used by a client-facing SAAS support team
• Retention and business development expertise, specifically in formulating and marketing solutions to address opportunities or new needs
• A performer that balances empathy with determination
• Capability of staying up to date with technical developments internally
• Problem analysis and problem resolution at both a strategic and SAAS operational level
• Bring analytical traits to our organization and operate within a framework that uses well defined metrics, scorecards and goals

Responsibilities

• Maintain a long-term relationship with key clients to gain an understanding of your client's organization, their business drivers and their key product/service needs for their own customers
• Coordinate the daily activities to support and grow several key partners to ensure the teams deliver operational and servicing excellence

Benefits

• You begin accruing 3 weeks of vacation per year starting on your first day
• 401K with a 4% company match with immediate vesting
• Comprehensive health, dental, and vision plans
• 5 sick days each calendar year
• 12 paid company holidays and 2 paid volunteer days