Client Success Manager

Summary

Join PatientPoint's dynamic team and contribute to improving health outcomes for millions of patients nationwide. As a Manager, Client Success, you will be responsible for executing client contract deliverables, program planning, and overall client program success. This role requires strong communication, organization, and multitasking skills, along with the ability to work independently and collaboratively. You will manage multiple accounts and programs, develop strong working relationships with internal and external teams, and ensure client satisfaction. The position demands a Bachelor's degree, relevant experience, and proficiency in various software applications. PatientPoint offers competitive pay and benefits, including flexible time off, hybrid work options, and wellness resources.

Requirements

• Bachelor’s Degree in a related field
• 2+ years agency, marketing, or project management experience
• Skilled in Microsoft Office Suite (Word, Excel, and PowerPoint), Adobe, Salesforce, and project management systems such as Jira and Smartsheets
• Ability to dissect campaign performance analytics to provide meaningful insights that positively impact client revenue
• Cursory understanding of digital marketing best practices and how people process information in new media formats

Responsibilities

• Own and efficiently manage multiple accounts, brands, and programs
• Develop a fluent understanding of all program-specific goals and objectives
• Apply knowledge of company products and programs to provide input to sales
• Develop working relationships with internal teams (client success, client sales, operations, pricing, creative, IT) and external teams (direct clients and media/creative agencies)
• Successfully translate client input and objectives into clear direction for internal teams
• Assume ownership of projects from initiation to completion to ensure client/agency/sales satisfaction
• Effectively track and communicate contract details and deliverables, and client requirements, on behalf of internal and external teams
• Serve as single point of contact for client-related status updates and regularly communicate key updates to internal and external teams
• Produce, manage, and update company documents and trackers as needed
• Provide insight into campaign success metrics and be able to articulate performance to clients
• If required, have a working knowledge of client review/submission systems, and take ownership of submission process

Preferred Qualifications

• PMP certification
• Experience working in a highly regulated industry such as healthcare or pharma

Benefits

• Competitive pay
• Flexible time off to recharge
• Hybrid work options
• Mental and emotional wellness resources
• A 401K plan