Client Success Manager

Summary

Join ConsumerAffairs' Reputation Management Team as a Client Success Manager! In this hybrid role (Tulsa, OK), you'll build strong client relationships, drive outcomes, and ensure client success through our platform. You'll act as a trusted advisor, advocate, and strategic thinker, facilitating onboarding, monitoring client health, and developing tailored plans. Data analysis, compelling demos, and cross-functional collaboration are key aspects of this role. You'll also identify opportunities for partnership expansion and contribute to process improvements. This position requires proven experience in client success and a strong track record of exceeding targets.

Requirements

• Proven experience as a Client Success Manager, Account Manager, or Relationship Manager
• A strong track record of meeting and exceeding retention and growth targets
• Experience tracking and analyzing KPIs like customer satisfaction and engagement
• Skilled in creating clear, professional presentations and telling data-driven stories
• Excellent communication, organization, and problem-solving skills
• A proactive mindset with a passion for helping clients succeed

Responsibilities

• Drive client outcomes by understanding their success criteria, business drivers, and long-term goals
• Build and maintain strong relationships with key client stakeholders
• Facilitate smooth onboarding for new clients to set a solid foundation for adoption
• Proactively monitor client health, identify risks, and implement strategies to mitigate churn
• Develop strategic plans tailored to clients’ unique business needs
• Analyze client data to identify insights, increase engagement, and boost product utilization
• Lead compelling demos of ConsumerAffairs features for current and prospective partners
• Conduct regular check-ins to ensure continued success and alignment
• Recommend process improvements for scalable, high-impact engagement
• Swiftly resolve ad-hoc client needs and ensure a seamless experience
• Identify opportunities to expand partnerships and grow accounts
• Collaborate cross-functionally with sales, engineering, and senior leadership
• Maintain accurate data and reporting to support operational excellence

Preferred Qualifications

SaaS or tech industry experience

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Hybrid Schedule
• Free Food & Snacks