Client Success Manager

Summary

Join Terakeet's Client Success team as a Client Success Manager and cultivate lasting, profitable relationships with our global brand clients. You will serve as the primary point of contact, guiding clients toward success and exceeding their expectations. This role demands strong leadership, communication, and analytical skills to manage client portfolios, mitigate risks, and ensure client satisfaction. You will collaborate with internal teams to achieve client growth and maintain high retention rates. The ideal candidate possesses extensive experience in a related field, a proven track record of exceeding goals, and a client-centric approach. Terakeet offers a remote-first work environment with opportunities for in-person collaboration.

Requirements

• 4+ years of professional experience in a related role
• Possess an enterprise-ready, solution-oriented mindset to understand and solve complex client issues
• Demonstrate excellent presentation skills – from small to large audiences
• Possess strong communication skills – written and verbal – with understanding of situational best practices
• Be highly organized with the ability to effectively manage multiple tasks and competing priorities
• Have the ability to lead, manage and influence both internal team and client relationships to achieve successful outcomes
• Be driven by personal, team and company achievement with a commitment to excellence
• Possess a rare blend of technical and business acumen wrapped in a strong client-centric mentality
• Have strong analytical, and problem-solving skills with the ability to develop quick and accurate situational awareness
• Have a proven track record of success with a verifiable history of exceeding retention goals
• Have experience and comfort interacting with and influencing C-level executives

Responsibilities

• Serve as account owner and provide mature, thoughtful and reasonable leadership to both the client and internal stakeholders to ensure the on-going success of your book of business
• Develop strong client relationships and serve in the role of trusted advisor to our clients
• Identify and mitigate churn risk across client portfolio to ensure company gross retention rates are achieved
• Maintain monthly recurring revenue for our clients by employing proven strategies which drive product adoption and expansion
• Be responsible for the profitability and financial stability of a client portfolio, managing the margin of each account in alignment or improvement upon margin of the original SOW
• Quarterback internal and external initiatives through cross-functional partnerships with strategic teams which directly impacts overall client success and drives client growth
• Ensure client reference-ability and overall satisfaction level is met or exceeded
• Contribute to the team culture of growth and innovation

Preferred Qualifications

• Experience in SEO and Agency, Digital Marketing
• Bachelor's Degree in Marketing, Advertising, Communications, PR or Business

Benefits

• Salary range: $60,000 to $91,000 (Geographic location multiplier applied)
• Remote-first organization