Client Success Manager II

Summary

Join Jenzabar as a Client Success Manager II and leverage your Higher Education and/or Client Service background (2+ years) to cultivate strong relationships with clients in Oregon, Massachusetts, and Kansas. You will act as a liaison between Jenzabar and its clients, ensuring high levels of product/service satisfaction. Responsibilities include conducting annual client reviews, identifying and developing strategic relationships with senior-level contacts, and contributing to account strategizing with the Account Executive & Sales Manager. You will also collect client feedback to improve products and represent Jenzabar at regional conferences. This role requires approximately 50% or more travel. The position offers a competitive salary ($50,000-58,000/year) plus an annual bonus and a comprehensive benefits package.

Requirements

Background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 2+ years)

Responsibilities

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
• Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
• Represent Jenzabar at related regional conferences within your territory
• Deeper level of understanding of our 3rd party relationships and opportunities & positioning
• Travel as necessary to visit clients (~50% travel or more at times)
• Other tasks as assigned

Preferred Qualifications

• Bachelor’s Degree
• Background in Higher Education – understand industry
• Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus
• Strong communication skills and a positive attitude

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance