Client Support Associate

Summary

Join re:Members as a Client Support Associate and empower non-profit organizations by providing powerful solutions. You will respond to client inquiries via phone, email, and chat, interpret financial data, and collaborate with other departments to resolve issues. Mastering re:Members products and leading training webinars is key. You will advocate for clients and contribute to process improvements. This role requires a bachelor's degree in a related field, strong communication skills, data analysis abilities, and proficiency in Microsoft Office. Eligible candidates must reside in CA, MD, MI, or VA.

Requirements

• Earned a bachelor’s degree in business, information systems, or related field
• Strong interpersonal, oral, and written communication skills are essential
• Ability to analyze and explain complex data in an easy-to-understand manner
• Strong computer skills including navigating the web and Microsoft Office (Word, Excel, PowerPoint, Etc)
• Able to work effectively in a TEAM environment, embrace feedback, and prioritize customer satisfaction
• Eligible candidates reside in one of these states: CA, MD, MI, VA

Responsibilities

• Respond to inbound calls, emails, and chats from administrators and members of client organizations
• Interpret financial data, explain billing statements, and assist with fund collection, budgeting and financial management
• Collaborate with other departments to resolve customer issues
• Master re:Members products and provide appropriate resources, including leading training webinars
• Advocate for customers by submitting improvement ideas and supporting other departments through projects and events

Benefits

• 20 days of PTO + 12 paid holidays
• Medical, Dental, Vision Insurance
• Pet Insurance Discount
• 401(K) Retirement Plan with company contribution
• Collaborative, high-energy work environment
• Hybrid/Remote first workplace