Remote Client Support Associate
at Brightside

Summary

Join Brightside as a Client Service Associate in a temporary and fully remote position to support the financial health of working families.

Requirements

• Strong customer service or resource research experience
• You’re a multitasker - you love to research, document, chat all at once
• Research - you love to research and come up with solutions to problems
• Great reaction time - The ability to think on your feet and problem solve in crisis/emergency situations
• Resilience - Being told ‘no’ doesn’t stop you from searching / learning / digging
• Great communication - you’ll be interacting with our leaders, teams and clients

Responsibilities

• Process new applications for a medical subsidy program for our customers
• Reviewing applications and making sure they are in good standing prior to submitting to the Quality Control (QC) team for approval
• Research and investigate solutions for specific situations
• Support logistics - we help remove roadblocks for our clients
• Communicate and document what you find that could help others by creating a resource pool for individual and group needs
• Build relationships over the phone by listening
• Networking! You will build relationships with networking group to that will be resources for our clients
• You will search for non traditional solutions that will support our clients

Benefits

• Generous time off
• Medical
• Dental
• Vision
• Short/long term disability
• Life insurance
• Commuter options
• 401(k) plan