Remote Associate Client Success Manager

Summary

Join EnergyHub as an Associate Client Success Manager and support the Client Success team's South pod in developing strategic partnerships to grow program size. Develop foundational level operations and day-to-day processes, ensuring daily tasks are completed according to department policy and procedure guidelines.

Requirements

• Excellent written and verbal communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
• Demonstrated success working directly with clients, preferably having interfaced with or managed the same clients over an extended period of time (min. 2 years)
• Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and foster outstanding client and partner relationships
• Good judgment in a business context
• Experience working with a team in a cross-functional, fast-paced work environment
• Experience managing multiple high-priority projects and the ability to proactively follow up on tasks and projects
• A BS or BA degree
• Willing and available to be on a call several weeks per year for after-hours emergency client escalations
• At least 2-3 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field

Responsibilities

• Be a Client Success advocate: Be the project manager for program launches and manage multi-faceted programs with device partners, clients, and internal teams
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals
• Be an effective internal and client-facing communicator and storyteller: Prepare recurring client reports, analyze and present key results, facilitate meetings, and deliver nuanced technical and data-driven messages to clients
• Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs (distributed energy resources), and the drivers of program success

Benefits

• 100% paid medical for employees and a 401(k) with employer match
• A casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program