Client Support Specialist

Summary

Join MeridianLink as a Client Support Specialist and become the first point of contact for resolving customer issues and inquiries. You will respond to communications, document interactions, and update clients on resolution progress. This role involves direct issue resolution or escalation to other departments as needed. You will collaborate with internal teams, develop support strategies, and provide product information. The ideal candidate possesses strong problem-solving skills and a passion for excellent customer service. MeridianLink offers a supportive culture with opportunities for professional growth and a focus on work-life balance.

Requirements

• Apply acquired job skills, company policies, and procedures to complete tasks with little supervision
• Ability to determine a course of action based on guidelines and modify processes as needed
• Exercise judgment within defined procedures to determine appropriate actions
• Build productive internal and external relationships to resolve mutual problems through collaboration

Responsibilities

• Coordinate with internal departments to resolve issues and follow through with clients until completion
• Take inquiries from systems and use discretion and decision-making authority to resolve customer issues
• Assist in developing support delivery strategies, escalation procedures, and training
• Provide information about products and services, answer questions, and resolve problems
• Complete tasks supporting the implementation of procedures
• Provide departmental clerical support and organize account chains

Preferred Qualifications

• Bachelor's degree and 2-4 years of related experience or equivalent work experience
• Strong relationship-building skills to collaborate on procedures or transactions

Benefits

• Insurance coverage (medical, dental, vision, life, and disability)
• Robust paid time off
• Paid holidays
• 401(k) plan with company match
• Remote work