Client Support Specialist II

Summary

Join MeridianLink as a Client Support Specialist II and become the first line of defense in resolving customer issues. You will handle incoming communications, document interactions, and update clients on resolutions. This role involves direct problem-solving or escalation to other departments as needed. You will also contribute to support strategies and mentor junior specialists. MeridianLink offers a supportive culture with opportunities for professional growth and a focus on work-life balance. The ideal candidate enjoys problem-solving and providing excellent customer support.

Requirements

• Ability to determine a course of action based on guidelines and modify processes as needed
• Exercise judgment within defined procedures to determine appropriate actions
• Build productive internal and external relationships to resolve mutual problems through collaboration

Responsibilities

• Coordinate with internal departments to resolve issues and follow through with clients until completion
• Take inquiries from systems and use discretion and decision-making authority to resolve customer issues
• Assist in developing support delivery strategies, escalation procedures, and training while mentoring junior specialists
• Provide information about products and services, answer questions, and resolve problems
• Complete tasks supporting the implementation of procedures
• Ensure inquiries are followed up on and resolved

Preferred Qualifications

• Prior education or career experience. You'll apply acquired job skills, company policies, and procedures to complete tasks with little supervision. The position involves performing routine tasks and using a basic skill set and proficiency in the subject area
• Bachelor's degree and 2-4 years of related experience or equivalent work experience
• Strong relationship-building skills to collaborate on procedures or transactions

Benefits

• Insurance coverage (medical, dental, vision, life, and disability)
• Robust paid time off
• Paid holidays
• 401(k) plan with company match
• Remote work