Clinical Assistant

Summary

Join Vesta Healthcare as a patient-focused Medical Assistant, coordinating care for members in Medicare's chronic care management program. You will make telephonic outreach calls, document interactions, and collaborate with the clinical team. Responsibilities include coordinating care for 20-30 members daily, managing referrals and prescriptions, ordering supplies, and coordinating transportation. Data entry, quality audits, and administrative support are also required. The ideal candidate possesses a Medical Assistant certification, at least one year of healthcare experience, and knowledge of CCM processes. Fluency in English and Spanish/Mandarin/Cantonese/Russian is preferred.

Requirements

• Medical Assistant Registration or Certification (required)
• A minimum of 1 year of experience working in a healthcare setting, including a PCP, specialty clinic, or telehealth (required)
• The ability to work Monday - Friday, 8am-5pm ET, 9am-6pm ET, or 10am-7pm ET (some shifts/teams would be required one weekend per month) (required)
• Knowledge of referral processes, insurance coordination, and care coordination (required)
• Knowledge and understanding of chronic care management (CCM) processes (required)
• A customer service mindset for both internal and external customers (required)

Responsibilities

• Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
• Coordinating care for 20 to 30 members daily, including referrals and prescriptions, ordering DMEs and supplies, coordinating transportation to and from medical appointments, and researching local resources for additional needs
• Data entry within operating dashboards, reporting and workflow platforms
• Data Quality and Accuracy via call and documentation quality audits
• Other administrative support

Preferred Qualifications

Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading, and speaking) (preferred)

Benefits

• Competitive health, dental, and vision insurance options with costs partially subsidized by us
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• ~12 paid holidays per calendar year
• 401k plus company match
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly health & wellness reimbursement (gym memberships, online health classes, etc.)
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax options for healthcare, dependent care, and transit expenses
• Employee Assistance Program
• Mental Health Benefits through Spring Health
• Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance)
• Internal social recognition platform
• A company-provided work computer to perform duties efficiently