HealthHero is hiring a
Clinical Coordinator

Summary

Join HealthHero's Administrative EAP Clinical Team as a Coordinator and assist clients over the phone, manage client records, and perform administrative tasks. This full-time role offers hybrid working opportunities, induction training, and benefits such as auto-enrolment pension scheme and life insurance scheme.

Requirements

• Have experience working in customer service
• Professional communication skills and the ability to handle potentially difficult calls due to risk or distress
• Computer competency (using Microsoft packages e.g. excel, word, outlook/emails) and online platforms
• Ability to work flexibly and be resilient, working in a fast-paced and changing environment
• Problem solving skills – to use initiative to deal with problems efficiently and effectively
• Have experience working in the mental health sector
• Self-management – to recognize when you need further training or need performance feedback to improve
• Be able to work and coordinate with a small team to maintain the excellent service level our clients expect
• Be able to work in a busy environment, in a role that requires direct contact with clients, on a daily basis
• Have an understanding of good customer service practices
• Have ability to adapt and prioritise tasks, depending on the needs of the business each day

Responsibilities

• Assisting clients over the phone who have called in to access the Support Line
• Setting up client records, managing the inbound calls to the counselling line as well as arranging callbacks for clients
• Dealing with client, customer and Affiliate queries
• Prioritizing risk calls and directing them to the most appropriate support within the team
• Administrative tasks, including referring clients to structured counselling
• Managing multiple email inboxes linked to different administrative tasks
• Coordinating with the Team to ensure the tasks are completed and SLAs are met

Benefits

• Induction training, which will be undertaken via Microsoft Teams
• 22 days leave, Public holidays and your birthday off (pro-rata)
• Monthly 1-2-1’s with your line manager
• Hybrid opportunity, home working, as well as working from the Dublin office with the team, where appropriate
• 24/7 On Call support
• Auto-enrolment pension scheme
• Option to be part of a Health Scheme and Employee Assistance Program
• Life insurance Scheme