Parsley Health is hiring a
Clinical Coordinator
Parsley Health
π΅ $50k
πRemote - Worldwide
Please let Parsley Health know you found this job on JobsCollider. Thanks! π
Summary
The Clinical Coordinator role at Parsley Health is a remote FTE position that involves administrative support and customer service. The job requires at least 1 year of experience in healthcare, operations, membership, or as a medical assistant, with a preference for a Bachelor's degree.
Requirements
1+ year in health care, operations, membership experience, or as a medical assistant
Responsibilities
- Maintain a full comprehension of Parsley Health clinical operations, tools and workflows to maximize administrative support across the clinical practice
- Provide Clinician and Health Coach support with chart prep, scheduling, waitlist management, and transfers of care
- Assist daily practice operations such as slack coverage for provider requests, lab triage, EMR system management, referral list management, and faxes
- Assist clinical teams with administrative member-requests and overflow tasks as needed
- Provide practice-wide messaging and phone coverage, triaging time-sensitive messages, escalating to management on-call, and resolving member inquiries
- Maintain accurate documentation and records of all interactions and transactions to support efficient workflow management
- Answer inbound member message inquiries for scheduling requests, troubleshooting technical issues, triaging unassigned and needs attention messages, handling and/or triaging urgent messages
- Handle inbound and outbound calls from customers regarding scheduling inquiries, tech troubleshooting, and general assistance
Preferred Qualifications
- Bachelorβs degree or equivalent preferred
- Proven experience in a customer service or call center environment
Benefits
- Equity Stake
- 401(k) + Employer Matching program
- Remote-first with the option to work from one of our centers in NYC or LA
- Complimentary Parsley Health Complete Care membership
- Subsidized Medical, Dental, and Vision insurance plan options
- Generous 4+ weeks of paid time off
- Annual professional development stipend
- Annual wellness stipend
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Please let Parsley Health know you found this job on JobsCollider. Thanks! π