Clinical Coordinator

Summary

The Clinical Coordinator role at Parsley Health is a remote FTE position that involves administrative support and customer service. The job requires at least 1 year of experience in healthcare, operations, membership, or as a medical assistant, with a preference for a Bachelor's degree.

Requirements

1+ year in health care, operations, membership experience, or as a medical assistant

Responsibilities

• Maintain a full comprehension of Parsley Health clinical operations, tools and workflows to maximize administrative support across the clinical practice
• Provide Clinician and Health Coach support with chart prep, scheduling, waitlist management, and transfers of care
• Assist daily practice operations such as slack coverage for provider requests, lab triage, EMR system management, referral list management, and faxes
• Assist clinical teams with administrative member-requests and overflow tasks as needed
• Provide practice-wide messaging and phone coverage, triaging time-sensitive messages, escalating to management on-call, and resolving member inquiries
• Maintain accurate documentation and records of all interactions and transactions to support efficient workflow management
• Answer inbound member message inquiries for scheduling requests, troubleshooting technical issues, triaging unassigned and needs attention messages, handling and/or triaging urgent messages
• Handle inbound and outbound calls from customers regarding scheduling inquiries, tech troubleshooting, and general assistance

Preferred Qualifications

• Bachelor’s degree or equivalent preferred
• Proven experience in a customer service or call center environment

Benefits

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend