Lead Clinical Coordinator

Summary

The job is for a Lead Clinical Coordinator at Parsley Health, a digital health company. The role involves overseeing the operations and management of the Clinical Coordinator team, ensuring smooth execution of clinical care coordination, people management, and subject matter expertise.

Requirements

• Bachelor’s degree or equivalent experience in healthcare, operations, or clinical care
• A minimum of 2 years of experience in virtual healthcare people management role and a minimum of 2 years of additional clinical support experience

Responsibilities

• Oversee and ensure the smooth execution of clinical care coordination
• Oversee lab operations and coordination
• Oversee customer support activities via our call center and messaging center
• Monitor and adjust assignments for Clinical Coordinators based on workload
• Develop and maintain Standard Operating Procedures (SOPs) for the Clinical Coordination team
• Track and analyze key performance metrics
• Problem-solve and/or support Clinical Coordinators in the resolution of patient concerns
• Lead and manage the Clinical Coordination team
• Organize and facilitate team meetings
• Monitor team metrics on a biweekly basis
• Oversee the onboarding and training of new Clinical Coordinators
• Foster a positive and collaborative team environment
• Communicate in-depth knowledge of company products, clinical coordination best practices, and clinical operations policies and procedures
• Collaborate with Clinical, Product, and Operations teams to enhance our products and tools
• Manage lab coordination processes

Benefits

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend