Clinical Customer Success Executive

Summary

Join Hippocratic AI as a Clinical Customer Success Executive, leveraging your medical expertise to drive client satisfaction and successful adoption of our innovative healthcare-focused LLM. This remote role requires significant travel (50%) to client locations and regular in-office collaboration in Palo Alto. You will build strong relationships with healthcare executives, lead product implementations, provide clinical expertise for strategic decisions, train clinical leaders, and identify advanced clinical use cases for AI technology. You will collaborate with internal teams and define success metrics. This role reports to the Chief Medical Officer.

Requirements

• Active Medical Doctor (MD) license or Doctor of Osteopathy (DO) license
• 5 years minimum of clinical experience
• Proven success in customer-facing roles, such as customer success, account management, or healthcare leadership
• Strong background in project management
• Strong communication and leadership skills
• Ability to travel a minimum of 50% to client locations and regular in-office collaboration in Palo Alto

Responsibilities

• Build and maintain strong relationships with healthcare executives and clinical leadership, serving as a trusted medical advisor
• Lead end-to-end product implementations, ensuring alignment with physician workflows and clinical decision-making processes
• Provide clinical expertise to inform strategic decisions, particularly in areas such as diagnostic support and patient outcomes
• Train clinical leaders on the use of Hippocratic AI solutions to address complex medical scenarios
• Identify and advocate for advanced clinical use cases of AI technology to enhance care delivery and improve operational outcomes
• Collaborate with internal teams (sales, product, engineering) to translate client feedback into impactful product enhancements
• Define and track success metrics, including clinical outcome improvements, adoption rates, and operational efficiencies
• Travel extensively to client sites to engage with physician teams and participate in in-office strategy discussions in Palo Alto

Preferred Qualifications

• Experience with AI or technology integration in healthcare
• Advanced understanding of healthcare workflows, compliance, and clinical outcomes
• 3+ years in corporate or health technology roles