Clinical Operations Lead

Summary

Join Papa Health as a Clinical Operations Lead and play a pivotal role in shaping the future of care navigation and patient advocacy within Papa Community, a new, dynamic business unit. You will lead strategic initiatives, architect scalable workflows, and build a high-performing team of Care Advocates. Responsibilities include program design and execution, team leadership and culture building, and measurement, quality, and training. This role requires a strong background in clinical medicine, healthcare operations, and leadership experience. The ideal candidate is a strategic thinker with a systems mindset, comfortable with data-driven decision-making and a passion for operational rigor. The position is remote, with a preference for West Coast candidates.

Requirements

• Strategic thinker with a systems mindset who is comfortable balancing long-term vision with near-term execution
• Excels at using first principles thinking to deconstruct clinical requirements and leverage technology to design patient-centric and efficient systems
• Comfort with using data and analysis to drive decision-making and optimization of the patient experience
• Extremely organized and solutions-oriented—focuses on documentation, building audit trails and enforcing operational rigor from day one
• Strong “roll up your sleeves” attitude - no task is too small for you
• Deep respect and empathy for the lived experiences of patients and team members alike
• 6+ years in healthcare operations or care delivery strategy with 3+ years of leadership experience
• 3+ years of experience in case management, care navigation and patient advocacy
• Active, unrestricted licensure in good standing in a chosen health profession (RN, LCSW, PA, NP, MD, or DO) required
• Excitement to be in a fast-paced, high-growth and feedback-oriented environment, where you will be able to take complete ownership over the work you do and see the direct impact of your work

Responsibilities

• Strategic program design & execution
• Architect scalable workflows and systems that support high-quality, efficient care delivery
• Lead the design and implementation of 0-1 programs that align with Papa Community’s growth goals
• Build and enforce systems for operational rigor, process adherence, and quality improvement from day one
• Work closely with the GM to share insights and recommendations, and be open to feedback and iteration
• Team leadership & culture building
• Build, coach, and support a high-performing team of Care Advocates
• Lead by example by participating in care navigation calls and engaging directly with patients during the early phases
• Serve as a player-coach by actively participating in outreach and engagement activities with the other members of the Papa Community team including building relationships with community-based organizations
• Create a culture of accountability, learning, and inclusion through training, mentorship, and transparent feedback
• Measurement, quality & training
• Define, track, and optimize KPIs related to care quality, patient satisfaction, and operational efficiency
• Leverage data and frontline feedback to inform staffing models, workflows, and operational decisions
• Own the end-to-end onboarding and ongoing learning experience for Care Advocates
• Create and maintain a comprehensive library of operational protocols, care workflows, and SOPs

Preferred Qualifications

High proficiency in Spanish

Benefits

• Competitive salary and equity package
• Medical, dental and vision insurance coverage
• HSA/FSA
• 401(k) plan with a match up to 4%
• Flexible PTO
• Parental leave and caregiver leave