ImpediMed is hiring a
Clinical Program Specialist

Summary

The Clinical Program Specialist is a remote position in Ohio responsible for enhancing the pre-sales phase by providing hands-on demonstrations of ImpediMed technology and elevating the post-sales phase by assessing patient clinical workflows. The role requires strong communication skills, knowledge of EHR interfaces, experience in healthcare work, program management or project management experience, and a minimum Associate’s Degree in life sciences.

Requirements

• Strong written and oral communication skills and be particularly adept at presentations and public speaking, with audiences including physicians, surgeons, clinicians, nurses, or other hospital administrators
• Knowledge and experience with EHR interfaces
• Ability to work independently and balance multiple priorities in a fast-paced FDA regulated environment
• Exceptional organizational and planning skills
• Excellent time management skills and ability to meet deadlines
• Ability to build valuable and lasting relationships, exercise discretion, and use independent judgment in all customer interactions
• Knowledge of clinical process workflows in a hospital or healthcare environment
• Demonstrate a professional appearance when interacting with all customers
• Demonstrate the ability to teach complex concepts in a simple, concise manner to all levels of healthcare professionals from one-on-one to large group settings
• High level of preparation to manage the virtual environment
• Enjoys giving virtual product and solution demonstrations and presentations with video camera turned on. Thoughtfully engages, while not distracting from the conversation
• Ability to use technology effectively. Can diagnose technical problems, while remaining professional. Instils calm and confidence so the customer will stay engaged
• Ability to represent ImpediMed at various trade shows
• Minimum Associate’s Degree in life sciences
• Program management or project management experience

Responsibilities

• Assess clinical workflow requirements and plan, coordinate, and implement to ensure clinical acceptance of ImpediMed products and technology
• Provide best practices regarding practice integration and product usage for all customers in assigned territory
• Introduce, promote, and increase the usage of ImpediMed products throughout a customer facility
• Identify program improvements to enhance existing program adoption, meet customer needs, and increase sales
• Provide installation, related in-service education, and integration to new customers
• Provide information through formal presentations to Physicians, Allied Health, and Administration customers that detail the clinical benefits of ImpediMed technology
• Assist with the collection and dissemination of information or feedback provided by customers
• Provide product support to users
• Create agendas and facilitate meetings with stakeholders in a virtual environment
• Represent ImpediMed at various trade shows
• Continuously increase knowledge of new developments within the assigned market as well as ImpediMed products and technology to perform as a subject matter expert
• Work with the Marketing team to improve customer training materials and patient education materials
• Provide product feedback to the Product Development and Marketing departments
• Work with the Sales Department to drive program development
• During the sales process, work as clinical advocate to recognize opportunities within the account that may lead to upsell opportunities
• Develop and disseminate information regarding issues related to customer acceptance of ImpediMed technology and products