Clinical Specialist

Summary

Join OrganOx, a global medical device company, as a Clinical Specialist. You will train and support users of our organ preservation technology, ensuring safe and effective product utilization. This role demands extensive travel across North America, requiring flexibility to work outside standard business hours. You will collaborate with transplant centers, provide on-call support, and contribute to ongoing product evaluation. Success requires strong clinical experience, exceptional communication skills, and adaptability in a fast-paced environment. OrganOx offers competitive compensation and comprehensive benefits.

Requirements

• Bachelor of Science degree combined with equivalent medical experience and 3+ years of clinical experience in ICU, ECMO, Transplant, Perfusion, or Organ Procurement
• High flexibility and willingness to support sites across North America as needed
• Strong attention to detail with excellent organizational skills
• Exceptional problem-solving abilities with a proactive approach
• Outstanding interpersonal and communication skills, with the ability to build strong relationships internally and externally
• Excellent customer-facing skills and a service-oriented mindset
• Ability to perform under pressure while maintaining professionalism
• Adaptability in a fast-paced, dynamic environment, with strong multitasking abilities
• Ability to work collaboratively in cross-functional teams
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Travel: Must be able to travel up to 60% of the time for site support, customer training, and corporate meetings
• Regularly required to talk, hear, and speak
• Ability to stand for long periods of time
• Occasionally required to lift or move items up to 50 pounds
• Must reside within one hour of a major airport hub to facilitate travel

Responsibilities

• Successfully complete didactic and hands-on training at OrganOx’s training center in Madison, NJ
• Achieve OrganOx metra ® certification within the designated training plan and timeline
• Train and support organ retrieval and transplant teams in the proper use of the OrganOx metra ®, ensuring compliance with OrganOx policies and procedures
• Provide 24/7 on-call support for approximately 15 days per month, including holidays and weekends, for both remote and onsite assistance
• National travel to hospitals and Organ Procurement Organizations within and outside assigned territory as needed for hands-on support
• Attend scheduled virtual meetings and ongoing education sessions
• Collaborate with Territory Managers to support site-specific needs, including but not limited to customer site visits
• Organize initiation and refresher site visits, training sessions (in-person and remote), and centralized training events
• Assist managers, directors, and other internal teams with various assignments, both remotely and onsite
• Complete administrative tasks, including expense reporting, email correspondence, and other communications
• Prepare case study reviews with guidance from senior colleagues
• Work closely with liver transplant teams to collect data on organs perfused and preserved using the metra ®, contributing to the ongoing evaluation of product performance
• Maintain current vendor credentialing requirements and successfully pass routine background checks and drug screenings
• Represent OrganOx at local, regional, and national conferences and meetings, either in person or virtually, as a supporter, participant, or presenter
• Develop and sustain positive relationships with end users at all levels
• Ensure compliance with OrganOx’s quality policies and procedures to uphold the highest standards of work
• Adhere to OrganOx’s Code of Conduct and all other company policies
• Perform other duties as assigned by the Director of Clinical Support

Preferred Qualifications

• Preferred Licensed RN, Respiratory Therapist, Perfusionist, Physician Assistant, or a degree in a health science-related field
• Industry experience in the medical device sector

Benefits

• Pay range for this position is $100,000 - $110,000 base salary with a 10% target annual bonus and benefits
• Healthcare and retirement plans
• Opportunities for ongoing professional development