Clinical Specialist

Summary

Join OrganOx, a global medical device company, as a Clinical Specialist. This role focuses on training and supporting users of our organ preservation technology worldwide, primarily in North America. You will provide on-site and remote training, troubleshoot issues, and collect data on product performance. The position requires extensive travel, on-call availability, and strong problem-solving skills. OrganOx offers competitive compensation, comprehensive benefits, and opportunities for professional development.

Requirements

• BS degree in combination with equivalent medical experience, with 3+ years’ experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED
• Must be highly flexible and willing to support sites as needed within and across North America
• Must be detail oriented with strong organizational skills
• Strong problem-solving skills
• Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts
• Excellent customer facing skills
• Ability to work calmly and professionally under pressure
• Must be able to enthusiastically work at fast pace in dynamic environment and manage multiple priorities
• Microsoft Word, Excel and PowerPoint proficiency
• Must be able to travel up to 50% of the time for training, investigator meetings, monitoring responsibilities, corporate meetings, and educational seminars
• Must live within an hour of a major airport

Responsibilities

• Train and support organ retrieval and transplant teams in the use of the OrganOx metra according to OrganOx’s policies and procedures
• Generally, on-call 24/7 for about 15 days a month (including holidays and weekends) for remote and onsite support
• Organize Site Initiation & Refresher Visits, training sessions (in person and remote) and centralized training events
• Effective and timely communication to transplant teams, internal management and coworkers
• Create and write case study review with guidance for senior colleagues
• When not on call will support managers, directors and other internal staff in various assignments, either remotely or onsite
• May participate in R&D activities in lab settings under the direction of management
• Work with the liver transplant teams to collect data on livers perfused and preserved on the metra to build up a database of product performance and use
• Ensure vendor credentialing requirements are current and able to pass routine background checks and drug screens
• Attend local, regional, national, and international meetings and conferences, in person or virtually, on behalf of OrganOx as a supporter, participant, or presenter as needed
• Develop and maintain positive working relationships in connection with end users of all levels
• Performs administrative tasks related to expenses, email, and other communication activities
• Ensures personal understanding of all quality policy/system items that are personally applicable
• Follows all work/quality procedures to ensure quality system compliance and high-quality work
• Other duties as assigned by Director of Clinical Support
• Adhere to the letter and spirit of OrganOx's Code of Conduct and all other company policies

Preferred Qualifications

• A licensed RN, RT, RD and/or a health science-related degree
• Industry experience in pharmaceutical or medical device

Benefits

• Competitive compensation
• Comprehensive benefits, including healthcare and retirement plans
• Support work-life balance
• Opportunities for ongoing professional development