Remote Clinical Success Director

Summary

Join Abridge as the Nursing Success Director and lead the launch and growth of our generative AI platform for nurses. You will play a key role in improving clinical documentation and reducing cognitive burden. Collaborate with various teams, including clients, product managers, and healthcare professionals, to develop and implement innovative solutions. This position requires a strong understanding of nursing workflows, healthcare regulations, and experience leading successful initiatives. Abridge offers a comprehensive benefits package, including flexible PTO, equity, comprehensive health insurance, and professional development opportunities.

Requirements

• 5+ years of experience as an RN, preferably in the inpatient setting
• Experience with electronic record systems (Epic is a definite plus)
• Passion for deeply understanding nursing workflows and improving inefficiencies
• Proven track record of leading successful initiatives from conception through launch
• Ability to build relationships with different layers of an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• Experience working with cross-functional teams in a fast-paced, startup environment

Responsibilities

• Evaluate new product offerings and provide subject matter expertise to our product teams
• Build and maintain relationships across customers, including onboarding users, listening to customer feedback, optimizing nursing workflows, and identifying opportunities for improved engagement and success
• Design and recruit a council of trusted nurse advisors to guide product strategy and roadmap
• Develop a use case-specific end-user survey and a set of success metrics to help communicate impact and value
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, training, and more

Benefits

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays
• Equity — For all salaried team members
• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from
• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from
• Flexible Spending (FSA) & Health Savings (HSA) Accounts
• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc
• 401k Plan — Contribute pre-tax dollars toward retirement savings
• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees
• Flexible working hours — We care more about what you accomplish than what specific hours you’re working
• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office
• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment