Clinical Support Representative

Summary

Join Radformation, a company aiming to improve global cancer care through workflow automation, as a Clinical Support Representative. This remote position, preferably in the US Pacific or Mountain Time Zone, focuses on providing technical support to clinics using Radformation software. You will troubleshoot issues, collaborate with internal teams, and build relationships with clients. The role requires strong communication, problem-solving, and clinical dosimetry expertise. Radformation offers a competitive salary and comprehensive benefits, including medical, dental, vision, 401k matching, generous parental leave, and a fully remote work environment.

Requirements

• Clinical Support
• Passionate about helping other clinics and creating an impact in their workflow
• Enthusiastic about learning new technologies and sharing them with the healthcare community
• Thrives with a busy schedule and constant learning environment
• Excels at multi-tasking and managing multiple projects simultaneously
• Enjoys listening to clinics’ needs and sharing information with engineering teams
• Master of treatment planning and radiation oncology clinical workflow
• Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
• Strong organizational skills and ability to work independently
• Excellent communication skills, both written and oral
• Open-minded personality and welcoming of ideas and feedback
• Minimum 2 years experience of clinical dosimetry using Eclipse TPS
• Strong critical thinking skills
• Exceptional presentation skills
• Positive attitude and a passion for excellence in patient care

Responsibilities

• Respond to phone and email inquiries from clinics with questions regarding Radformaton software
• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
• Work with the Knowledge Support team to identify topics that would benefit both the clinics and internal teams
• Collaborate with the Clinical Success team to identify clinics that need attention in order to develop and grow relationships with current customers
• Document correspondences with clinics in the CRM system
• Participate in weekly Support meetings

Preferred Qualifications

• 5 years experience of clinical dosimetry using Eclipse TPS
• Experience with Radformation software
• Customer service experience

Benefits

• Top-tier medical, dental, vision care for employees and their families
• 401(k) & employer match vest immediately
• Self-managed PTO
• Generous parental leave
• Additional part-time work to help transition back into the swing of things
• Fully remote team
• Virtual events, yearly retreats and a collaborative work environment