Dandy is hiring a
Clinical Support Specialist

Summary

The job description is for a Clinical Support Specialist at Dandy, a venture-backed company transforming the dental industry. The role involves providing technical expertise and customer service to dentists, acting as a liaison between customers and the lab, and troubleshooting issues. The candidate should have 5+ years of professional lab or clinical experience.

Requirements

• 5+ years of professional lab or clinical experience, preferably with expertise in CB, Implants, or Removables
• Previous experience with customer service role for the lab and are looking for a customer service/facing role
• Experience in CAD/CAM digital design (3+ years experience in 3Shape preferred)
• Strong knowledge of dental systems and their digital components (i.e. scan bodies)
• Customer obsession focused - Connect with Dr’s on live orders and help answer questions and/or troubleshoot their issues for best customer experience
• Empathetic - able to connect well with other people and understand the customer’s pain points
• Ability to adapt and empathize with customers to de-escalate situations and offer solutions
• Experience working in digital dental labs
• Strong computer skills
• Strong written and verbal communication skills
• Ability to problem solve independently
• Ability to meet deadlines while maintaining superior quality standards for every case
• Desire to work at a fast growing, fully-digital lab

Responsibilities

• Act as the clinical level of escalation of inbound Support tickets for your Product line
• Act as the technical liaison between customers and the lab (i.e. translate doctor feedback to digital designs) for live orders
• Speak to doctors through phone and chat to answer questions and provide technical customer service
• Consistently communicate with Dr’s and be their POC for questions, call on complex orders for more detail/clarity

Benefits

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off