Remote Clinical Support Specialist

Summary

Join Dandy, a technology-driven company transforming the dental industry, as a Dental Support Specialist. You will be the primary point of contact for dentists, addressing complex dental questions and providing technical support. Leveraging your extensive dental knowledge and experience, you will guide dentists through digital workflows, troubleshoot issues, and ensure a seamless experience. This role requires strong communication skills and a deep understanding of restorative dentistry and CAD/CAM design. The ideal candidate will have 5+ years of professional lab experience and 2+ years of experience with CAD/CAM design and 3Shape Design. Dandy offers a comprehensive benefits package, including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Requirements

• 5+ years of professional lab experience, preferably with expertise in specific skus
• Minimum 2 years experience with CAD/CAM design & 3Shape Design
• Ability to resolve doctor client issues and deliver a great experience through phone, chat, and in-person communication
• Desire to work in ambiguous, high velocity environment
• Willingness to roll up your sleeves and fix problems in a hands-on manner
• Intellectual curiosity and research abilities

Responsibilities

• Have a deep understanding of restorative dentistry to help Doctors transition to a digital lab
• Serve as a dental expert in your supported product lines and provide support to our Doctors and our CX agents
• Work daily on the front line answering all complex dental and lab questions about product, material, fit, design, shade, etc
• Act as the technical liaison between customers and the lab (i.e. translate doctor feedback to digital designs) for live orders
• Support doctors with Require specific knowledge on all Dandy digital workflows and skus
• Assist in all refabrication processes with the Doctors and collect any and all information needed
• Provide live support to dental practices and agents, aiding them in the use of the intraoral scanner and coaching them on best practice when capturing images alongside assisting with live scan review, aligning bite, margin marking, etc
• Communicate and work closely with the product line support experts and CDT’s on difficult cases and use them as a point of escalation
• Strong communication skills with a deep array and understanding of dental knowledge to go into detail with in depth dental cases of all skus, designs, wax ups, etc
• Implants Team: Have an understanding of implants, scanbodies and their compatibility, surgical reports, and reading and x-ray
• Provide outreach assistance and follow up calls with Doctors to ensure best outcomes
• Work cross functionally with our order operations and lab operations teams to ensure Doctors are getting what they need when they need it
• Implants Experience: Have an understanding of implants, scan bodies and their compatibility, surgical reports, and reading and x-ray
• Through strong dental knowledge, work one on one and build relationships and trust with the Drs

Preferred Qualifications

• CAD/CAM Design Skills
• Outstanding professional references to share
• Fluency in a second language
• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

Benefits

• Healthcare
• Dental
• Parental planning
• Mental health benefits
• A 401(k) plan
• Paid time off