SingleStore is hiring a
Cloud Database Support Engineer

Summary

The job is for a Support Engineer at SingleStore. The role involves providing technical support to enterprise customers, identifying and reproducing product issues, collaborating with other teams, and improving processes and tools. The candidate should have relevant experience and skills in database management, Linux, SQL Query Optimization, scripting or coding languages, distributed systems, and communication.

Requirements

• 3+ years of advanced customer-facing technical support experience
• Experience with MySQL or MySQL-like databases and SQL Query Optimization
• A solid sysadmin/QA/Testing skill set
• Experience with scripting or coding language
• Familiarity with distributed systems and AWS/GCP
• Strong written and verbal English communication skills

Responsibilities

• Provide email and live technical support to enterprise customers
• Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests
• Collaborate closely with software developers, sales engineers, and technical account managers
• Work to streamline and improve various Support and Engineering processes and tools

Benefits

• Stock options
• Flexible paid time off
• Monthly three-day weekends
• 14 weeks of fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• Mental health counseling
• 401(k) retirement plan
• Rich health insurance offerings—including medical, dental, vision and life and disability insurance