Relyance AI is hiring a
Senior Support Engineer

Summary

Join Relyance AI as a Senior Support Engineer to manage complex customer support cases, collaborate with internal teams, create knowledge materials, and maintain a deep understanding of the Relyance platform. Requires 5+ years of experience in Cybersecurity and Privacy (GRC), exceptional communication skills, and ability to work the night shift in Bangalore.

Requirements

• Bachelor’s degree or master’s in computer science, engineering, business or other related field
• Eagerness to learn and rapidly acquire new skills
• Ability to work the night shift in Bangalore, India
• 5+ years of demonstrated experience working with the Privacy platform or deep relevant technical skills
• Strong analytical problem-solving abilities
• Exceptional developed written and verbal communication skills
• Ability to work with and troubleshoot complex, web-based software suites
• Knowledge of development processes, different operating systems, browsers, and programming languages

Responsibilities

• Manage complex customer support cases
• Troubleshoot escalated issues
• Collaborate with internal teams to provide solutions
• Create knowledge base material and upskill colleagues

Preferred Qualifications

• Privacy industry experience or CIPP/E / CIPM certified
• Familiarity with privacy, ethics, security, compliance, sustainability concepts, or industry trends
• Working knowledge of containerization, orchestration, and related infrastructures such as Docker, Kubernetes, OpenShift
• Knowledge of relational databases such as MySQL
• Knowledge of public cloud infrastructure such as AWS, Azure and Google Cloud (AKS, EKS, GKE, Drivers, Storage, VPN, Subnets)
• Experience with HTML, CSS, and Javascript

Benefits

• Creates an unreasonably hospitable and data-driven culture
• Empowered team members solving problems proactively based on information
• Crafting personalized experiences for customers and each other
• Radiating enthusiasm in every interaction
• Trust and freedom to find creative solutions
• Shared purpose and recognition fuel a spirit of greatness
• Deconstruct failures to learn from them and take great pride in successes
• Equal-opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees