Cloud Operations Engineer

Summary

Join NiCE, a global company, and become a key member of a critical function focused on proactively monitoring data processing pipelines. You will be responsible for monitoring, automating, and supporting a mission-critical data ingestion module, ensuring data reliability and customer trust. This role involves working in a fast-paced environment with a talented team, utilizing cutting-edge technology. You will contribute to ensuring timely data processing, identifying data gaps, and automating tasks using various scripting languages. The position requires strong problem-solving skills, experience in managing applications, and proficiency in cloud-based applications. NiCE offers a hybrid work model with flexibility and numerous career growth opportunities.

Requirements

• 3–4 years of relevant experience
• Strong hands-on experience in managing Application Support (2-tier/3-tier apps)
• Excellent problem-solving, analytical, and communication skills
• Experience handling complex application performance issues
• Proficiency in managing containerized/cloud-based applications (AWS services like EC2, S3, VPN)
• Experience in Monitoring/Operations or Infrastructure Operations teams
• Strong troubleshooting skills
• OS-level knowledge (Windows or Linux)
• Database skills (SQL, Oracle, Postgres, Cassandra)
• Middleware experience (Tomcat, WebLogic, WebSphere)
• Ability to identify root causes of performance issues and mitigate bottlenecks
• Exposure to scripting languages (Ansible, Perl, Python, Ruby, Shell, PowerShell)
• Familiarity with tools like OpsGenie, Nagios, Rundeck
• Experience with Kubernetes and cloud/application-level security

Responsibilities

• Daily monitoring of systems to ensure customer data is processed correctly
• Ensuring timely data processing (T+1 or T+5 for weekly arriving data)
• Reviewing data ingestion and alert generation using automated scripts
• Executing manual monitoring tasks for new use cases until automation is implemented
• Identifying data gaps and raising cases to appropriate internal teams
• Performing trend analysis and communicating with stakeholders
• Automating tasks using Python, Perl, and PowerShell scripting
• Managing change processes and deployment plans
• Creating and maintaining a technical knowledge base
• Providing hands-on support for AWS/Azure environments
• Collaborating with Support, R&D, and Operations teams to meet customer-specific data processing needs
• Solving complex customer data problems across multiple critical applications
• Building internal tools and utilities to optimize operations
• Driving customer communication during critical events
• Providing on-call support and working in a 24×7 shift environment

Preferred Qualifications

• Background in Banking & Financial domain is a plus
• Experience working in Agile/Sprint development models

Benefits

NiCE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week