Cloud Operations And Support Engineer - SRE

Summary

Join Docebo, a rapidly growing SaaS company, as a Cloud Operations and Support (CO&S) Engineer. You will play a crucial role in managing the operational health of the Docebo learning platform, resolving critical customer issues, and collaborating with various teams. This position requires in-depth knowledge of the Docebo platform and strong problem-solving skills. The role involves on-call responsibilities and is remote, based in the UK, France, or Germany. Docebo offers a hybrid work model and various benefits, including a generous vacation policy, employee share purchase plan, career progression opportunities, and employee resource groups.

Requirements

• Previous experience with infrastructure management and operations
• Good working knowledge of Linux and Docker and familiar with LAMP stack
• Experience with AWS Cloud services
• Experience with Bash or Python scripting
• Experience with web application development using PHP/Javascript/Node or any programming language
• Experience with CI/CD tools such as Gitlab CI
• Familiar with application performance monitoring tools like Datadog, New Relic
• Familiar with Docker orchestrators such as Amazon ECS or Kubernetes
• Familiar with Git
• Ability to solve issues with clear methods while knowing when to take intuitive leaps

Responsibilities

• Manage Docebo Incident and Escalation process
• Monitor metrics and develop ways to improve observability
• Diagnose & troubleshoot service incidents & outages, with the capability to do urgent code fixes when needed on the various application services
• Day by day operations to maintain and evolve the Docebo multi-tenant infrastructure
• Build and maintain effective working relationships with colleagues, technical staff and customers to identify issues and opportunities
• Work with tickets opened by the internal support team, incidents, problems and system changes
• Keep your eyes and ears open for ways we can further streamline our development process
• Perform periodic on-call duty maintaining the availability and performance of Docebo Platform

Benefits

• Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
• Employee Share Purchase Plan
• Career progression/internal mobility opportunities
• Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
• WeWork partnership and “Work from Anywhere” program
• Hybrid Office Model