Remote Cloud Support Engineer

Summary

The job is for a Cloud Support Engineer at Pulumi. The role involves providing technical support to customers, troubleshooting issues related to infrastructure-as-code, collaborating with cross-functional teams, and contributing to technical documentation. The ideal candidate should have relevant experience and skills in infrastructure as code and DevOps.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field
• Minimum of 2 years of experience in a related field, with a strong focus on infrastructure as code and DevOps
• Proficiency in infrastructure-as-code concepts and tools, such as Pulumi (experience with Pulumi is a plus)
• In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences
• Self-motivated and able to work independently as well as collaboratively in a team environment
• Strong attention to detail and a commitment to delivering high-quality customer support

Responsibilities

• Provide technical support and assistance to customers via various communication channels regarding IaC best practices and DevOps concepts
• Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics
• Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues
• Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides
• Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies
• Participate in on-call rotations to provide after-hours support when necessary

Preferred Qualifications

Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA)

Benefits

• Health insurance (US only)
• Unlimited personal time off (PTO)
• 401K (US Only)
• Parental Leave: 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver
• Remote-First work environment
• Professional Development & Growth: Encourage a lifelong learning mindset and every employee is given an annual professional development budget
• Equity
• Additional Funds: Wellness fund to be spent on anything physical and/or mental wellbeing related, and a quarterly happiness fund to be used toward anything that makes employees happy!