Collections Coordinator

Summary

Join GoodLeap as a Collections Coordinator and handle administrative tasks for the Collections Department. You will be responsible for submitting loss mitigation programs, reviewing delinquent loans, skip tracing, managing email correspondence, and auditing processes. Coordinate with vendors to schedule site visits and communicate loan status to customers. This role requires excellent project management skills, strong communication skills, and at least one year of experience in a relevant field. The salary range is $18-20/hour.

Requirements

• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Excellent verbal and written communication skills
• Minimum 1 year of experience in billing, collections, financial services, or relevant field
• Excellent problem-solving skills
• Goal oriented focusing on both short- and long-term visions

Responsibilities

• Loss Mitigation Programs - Review all requests from collectors for loss mitigation programs. Check to ensure they qualify, submit to sub servicer and audit to see if updated properly
• Skip Trace - Use tools available to find new phone numbers, email addresses or relatives to help contact our borrowers
• Coordinate collection efforts with vendor – Determine which loans qualify for site visits, system disconnects and legal demand letters. Submit to vendor and communicate to the borrower
• Delinquency review for investors – Audit delinquent loans and create a monthly report for each investor with updated status/comments
• Administrative tasks for Collections Department – maintain the Support inbox from the collections team and emails sent to Collections Department from customers

Preferred Qualifications

Advanced proficiency with computer functions with MS office suite strongly preferred

Benefits

$18 - 20/hour DOE