Program Manager - Collections

Summary

Join Nivoda Capital, the financial services arm of Nivoda, a global B2B marketplace transforming the jewelry supply chain, as a Program Manager for Collections Optimization. This role involves owning and evolving the global collections program, optimizing, automating, and scaling collections across a high-growth, multinational customer base. You will lead initiatives to improve DSO, reduce aging debt, and build scalable solutions. The position requires strong quantitative skills, experience in credit, AR, and collections, and the ability to lead cross-functional teams. You will partner with Engineering and Operations to create tools and automation, manage key metrics, and develop a customer-centric process. This is a hybrid or fully remote position offering competitive salary, medical aid, generous leave, and a supportive team culture.

Requirements

• Significant experience leading projects and driving change initiatives across finance functions
• Evidence of strong quantitative background (bachelor in STEM, Business or similar; quantitative job experience)
• Proven success in building or improving collections processes at scale
• Strong grasp of financial systems (e.g. ERP, AR dashboards, workflows)
• Familiarity with workflow tools (e.g. Notion, Airtable, Salesforce, Zendesk, etc.)
• Comfort working with data, able to analyze trends and build actionable reports
• Experience owning cross-functional programs end-to-end
• Ability to think strategically and deliver tactically
• Confidence influencing stakeholders across departments and time zones
• Comfortable negotiating with business customers across markets
• Excellent written/spoken English; other languages a plus
• Ability to navigate cultural nuances and business norms in global contexts
• Resilient, resourceful, and outcomes-driven
• Thrive in high-growth, fast-changing environments
• Act like an owner: bias to action, data-informed, and customer-centric
• Intellectually curious and systems-oriented

Responsibilities

• Own the Collections Program Roadmap
• Design and deliver initiatives that improve DSO, reduce aging debt, and scale with growth
• Build & Automate Systems
• Partner with Engineering and Ops to create tools, workflows, and automation that eliminate manual effort and improve visibility
• Be the KPI Owner
• Manage key metrics: DSO, % current receivables, aging buckets, collections efficiency, gross loss, and more
• Lead with Empathy and Rigor
• Develop a scalable process that balances assertive follow-ups with world-class customer centricity. At Nivoda we start with the customer, always
• Enable Cross-Functional Execution
• Work with Credit, Sales, and Finance to align strategies, manage risk, and surface customer insights
• Drive Compliance and Documentation
• Ensure accurate records, insurer claim follow-ups, and adherence to global best practices
• Scale Yourself Out
• Build a self-sufficient collections function and move on to the next major program within Nivoda Capital, whether it’s credit expansion, new financial product development, risk automation, or payments optimization

Benefits

• Competitive salary + medical aid + generous leave
• Hybrid work model (or fully remote)
• Supportive, ambitious team culture that rewards curiosity and initiative