Debt Collection Specialist

Summary

Join Nivoda's FinOps team as a Debt Collection Specialist for a 1-year maternity cover contract (April 1, 2025 - April 1, 2026). This remote role, based within the UK/EU, requires 2-5 years of debt collection experience and fluency in Italian and English. You will work closely with the Accounts Receivable department to manage aged debt, negotiate repayment plans, and improve collection processes. The role demands resilience, strong communication skills, and familiarity with financial software. Nivoda offers a dynamic work environment, flexible hours, opportunities for professional growth, and collaboration with global teams.

Requirements

• 2 - 5 years of experience in debt collection roles
• Fluent in Italian and proficient in English
• Demonstrated resilience and persistence in previous roles
• Proficient in maintaining a professional, polite, yet assertive demeanour during collections
• Excellent oral and written communication skills
• Familiarity with the intricacies of aged debt positions and relevant strategies
• Strong understanding of the Accounts Receivable function and its associated processes
• Experience in using financial software for debt collection and tracking
• Flexibility to work across different time zones, given the global nature of our client base

Responsibilities

• Directly support the Accounts Receivable team in chasing aged debt positions
• Regularly communicate with clients to negotiate repayment plans and settle outstanding invoices
• Document all collection actions, ensuring accuracy and comprehensiveness
• Work closely with the CFO and other financial teams to report on aged debt positions and provide recommendations
• Understand the nuances of customer contracts and agreements, leveraging them during the collection process
• Stay updated with industry best practices and ensure compliance with all relevant rules and regulations
• Collaborate with internal teams to improve the overall AR process and reduce aged debts

Preferred Qualifications

Fluency in French is advantageous although not required

Benefits

• A dynamic working environment within an incredibly fast-paced company
• A role that directly impacts Nivoda's financial stability and growth
• Opportunities for professional growth within a company that values its employees
• Flexible working hours
• Collaboration with global teams, offering diverse experiences and perspectives