Collections Manager

Summary

Join Dataprise as their Collections Manager and oversee all collections, managing accounts receivable, minimizing bad debt, and improving Days Sales Outstanding (DSO). This crucial role involves creating, tracking, and analyzing key performance indicators (KPIs). The ideal candidate is highly motivated, results-oriented, possesses strong analytical and communication skills, and excels at maintaining positive customer relationships. Reporting to the Vice President of Accounting/Corporate Controller, you will develop and implement effective collection strategies, contact customers to resolve payment issues, and manage the entire collections process. You will also analyze DSO trends, implement strategies to reduce DSO, and prepare regular reports on accounts receivable and collections activity. Dataprise offers a comprehensive benefits package, including competitive pay, top-quality medical, dental, and vision coverage, a 401(k) with company match, and a focus on work/life balance with hybrid and remote work options.

Requirements

• Bachelor's degree in Finance, Accounting, or a related field
• 5+ years of experience in credit and collections management in IT/SaaS industry
• Proven track record of successfully managing accounts receivable and improving DSO
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, both written and verbal
• Ability to work independently and as part of a team
• Strong organizational and time-management skills
• Proficiency in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint), and NetSuite ERP
• Experience managing a remote team
• Ability to read, understand, and interpret contracts, service level agreements (SLAs), and statements of work (SOWs)

Responsibilities

• Develop and implement effective collection strategies to ensure timely payment of outstanding invoices for Dataprise clients
• Contact customers directly to resolve payment issues and negotiate payment plans
• Manage the entire collections process, including phone calls, emails, and letters
• Utilize various collection tools and techniques to maximize recovery rates. This may include the implementation and management of 3rd party collections software and exploring opportunities to automate collection tasks (e.g., automated reminders, dunning letters) to improve efficiency
• Analyze DSO trends and identify areas for improvement
• Implement strategies to reduce DSO and improve cash flow for Dataprise
• Develop and monitor key performance indicators (KPIs) related to collections and DSO
• Assist with forecasting future cash inflows based on invoicing and billing cycles for Dataprise
• Prepare regular reports on accounts receivable and collections activity for Dataprise
• Work closely with the Senior Accounting Manager, Billing Manager, Account Management and Controller to: Identify and analyze issues related to accounts receivable, billing, and collections
• Develop and implement corrective action plans to resolve discrepancies and improve processes
• Troubleshoot and resolve complex accounting, collection and billing issues
• Actively participate in identifying and resolving problems within the accounts receivable and collections processes
• Conduct root cause analysis to determine the underlying reasons for payment delays and discrepancies
• Implementing process improvements to streamline collections activities and minimize errors
• Working directly with customers and internal teams to resolve outstanding issues
• Perform customer account reconciliations within NetSuite taking action to resolve identified issues
• Manage, mentor and develop a high-performing collections team
• Provide training and guidance to team members on best practices and procedures
• Monitor and inspire team performance to ensure individual and team goals are met
• Provide regular feedback and coaching for team members
• Provide input and recommendations to the Controller and CFO on the development and evaluation of credit policies and procedures for Dataprise
• Advise the Executive Leadership on customer creditworthiness for Dataprise clients based on collections experience and payment history
• Collaborate with Legal, Sales and Finance departments to review and recommend improvements to contract and master service agreement (MSA) terms and payment conditions to mitigate credit risk and enhance collections
• Proficient in using NetSuite ERP system for credit and collections functions for Dataprise
• Strong proficiency in Excel for data analysis, reporting, and forecasting

Preferred Qualifications

Experience with ConnectWise PSA software

Benefits

• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program
• Career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees