Collections Manager

Summary

Join FinFit as a Collections Manager and lead our team in managing outstanding accounts and ensuring timely payments. You will oversee daily collection activities, implement strategies to reduce delinquency, and coach team members. The ideal candidate possesses strong leadership skills, understands collections processes and regulations, and can resolve disputes professionally. This role offers the opportunity to supervise a team, develop collection strategies, monitor account statuses, ensure compliance, handle disputes, collaborate with other departments, train team members, and identify process improvements. FinFit is committed to supporting employee well-being and offers a comprehensive benefits package.

Requirements

• Minimum of 7-10 years’ experience in Collections in a banking environment with 5 years in management
• Knowledge of debt collection laws and regulations (e.g., FDCPA, FCRA)
• Ability to analyze financial statements and assess credit risk
• Strong leadership and team management skills
• Excellent verbal and written communication abilities
• Strong data analytics skills
• Ability to train, mentor, and develop team members
• Strong conflict resolution and negotiation skills
• Ability to develop and implement collection strategies
• Strong decision-making and problem-solving abilities
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and meet deadlines

Responsibilities

• Supervise and mentor a team of portfolio managers to achieve performance goals
• Develop and implement effective collection strategies to reduce delinquent accounts
• Monitor account statuses, analyze trends, and generate reports on collection performance
• Ensure compliance with federal, state, and company regulations related to debt collection
• Handle escalated customer disputes and negotiate payment arrangements as needed
• Collaborate with other departments, such as accounting and customer service, to resolve issues
• Train and develop team members to enhance their collection techniques and customer interactions
• Identify process improvements to increase efficiency and recovery rates
• Maintain accurate records of collection activities and update internal systems
• Foster a positive and goal-oriented team environment while maintaining high ethical standards

Preferred Qualifications

Bilingual skills

Benefits

• Comprehensive healthcare coverage
• Paid time off
• Paid parental leave
• Holistic wellbeing
• A Wellness Bundle
• Voluntary wellness challenges
• Time off for volunteering
• Remote-first culture
• Virtual, hosted Happy Hours (recent events include a virtual escape room, wine tasting, and charcuterie board making)
• Virtual team meetings
• Weekly no-meeting blocks to avoid Zoom fatigue
• 401(k) with company match