Collections Officer

Sinch
Summary
Join our dynamic Finance Team as a Collections Officer in the Philippines and play a crucial role in recovering overdue debts from Sinch MessageMedia customers across Europe, USA, and Australia. Reporting to the Collections Team Leader, you will work within a global finance team, partnering with Sales and Customer Support to resolve customer queries and collect outstanding monies. The role involves daily collection activities, including telephone and email follow-up, working in a queue to deliver fast and effective communication to clients within service level agreements (SLAs). You will perform account/payment reconciliations, respond to customer queries, identify bad debts, and escalate accordingly. This remote position offers a supportive team environment and opportunities for professional growth. Sinch provides various benefits, including remote work, a birthday day off, additional vacation leaves, health insurance, home internet allowance, and access to an Employee Assistance Program.
Requirements
- Previous 3 years+ collections experience essential
- Advanced Excel knowledge is essential
- Excellent attention to detail and accuracy is essential, with strong customer service and communication skills
- Sound time management, prioritisation and follow-up skills, including the ability to effectively balance quality and quantity of output
- Excellent problem-solving skills with the capability to recommend solutions and improvements
Responsibilities
- Daily collection activities including telephone and email follow up on lower value customer balances
- Working in a queue, you will deliver fast and effective communication to all clients resolving queries within specific service level agreements (SLAs)
- Perform account/payment reconciliations
- Responding to external and internal customers on account queries
- Identifying bad debts and escalating accordingly
- You will have your own office set up with the ability to make and receive telephone calls
Preferred Qualifications
System knowledge β Zuora & Zendesk knowledge preferable
Benefits
- Remote working
- A day off for your birthday
- Additional vacation leaves as per employee handbook
- Health Insurance benefits
- Home internet allowance
- Access to our Employee Assistance Program
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