Collections Officer

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Sinch

πŸ“Remote - Philippines

Summary

Join our dynamic Finance Team as a Collections Officer in the Philippines and play a crucial role in recovering overdue debts from Sinch MessageMedia customers across Europe, USA, and Australia. Reporting to the Collections Team Leader, you will work within a global finance team, partnering with Sales and Customer Support to resolve customer queries and collect outstanding monies. The role involves daily collection activities, including telephone and email follow-up, working in a queue to deliver fast and effective communication to clients within service level agreements (SLAs). You will perform account/payment reconciliations, respond to customer queries, identify bad debts, and escalate accordingly. This remote position offers a supportive team environment and opportunities for professional growth. Sinch provides various benefits, including remote work, a birthday day off, additional vacation leaves, health insurance, home internet allowance, and access to an Employee Assistance Program.

Requirements

  • Previous 3 years+ collections experience essential
  • Advanced Excel knowledge is essential
  • Excellent attention to detail and accuracy is essential, with strong customer service and communication skills
  • Sound time management, prioritisation and follow-up skills, including the ability to effectively balance quality and quantity of output
  • Excellent problem-solving skills with the capability to recommend solutions and improvements

Responsibilities

  • Daily collection activities including telephone and email follow up on lower value customer balances
  • Working in a queue, you will deliver fast and effective communication to all clients resolving queries within specific service level agreements (SLAs)
  • Perform account/payment reconciliations
  • Responding to external and internal customers on account queries
  • Identifying bad debts and escalating accordingly
  • You will have your own office set up with the ability to make and receive telephone calls

Preferred Qualifications

System knowledge – Zuora & Zendesk knowledge preferable

Benefits

  • Remote working
  • A day off for your birthday
  • Additional vacation leaves as per employee handbook
  • Health Insurance benefits
  • Home internet allowance
  • Access to our Employee Assistance Program

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