Senior Analyst, Field Operations

Summary

Join Glean as a Senior Analyst, AMER Field Operations, and become the operational lead for sales leaders. You will optimize pipeline coverage, territory design, and quota management; own the forecasting process; streamline workflows; enable revenue growth through data-driven decision-making; manage territory planning and quota-setting; partner with cross-functional teams; act as an escalation point for operational issues; and lead initiatives to scale sales ops deliverables. This role requires 5+ years of experience in sales operations, field operations, or revenue operations, with a strong understanding of sales support roles and business metrics. The position is remote and based in the United States. Glean offers a competitive salary, comprehensive benefits, and a vibrant company culture.

Requirements

• 5+ years of experience in sales operations, field operations, or revenue operations, with significant exposure to sales teams and SaaS go-to-market models; experience in high-growth AI or technology companies is highly preferred
• Strong understanding of sales support roles, business metrics, and best practices for driving growth, with expertise in pipeline management
• Strong ability to build cross-functional relationships with sales and internal stakeholders, ensuring effective collaboration and alignment on deal objectives
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks and projects impacting the entire organization
• Basic proficiency in business intelligence tools (e.g., Sigma, Tableau) and strong analytical skills to support data-driven decision-making
• Ability to thrive in a dynamic, fast-paced environment, quickly adapting to new challenges and acquiring new skill sets as needed

Responsibilities

• Serve as the operational lead for sales leaders, delivering actionable insights to optimize pipeline coverage, territory design, and quota management
• Own the forecasting process, ensuring alignment between sales and finance, identifying risks through MEDDPICC/CoM qualification, and driving actions to maintain a healthy pipeline
• Streamline workflows by identifying inefficiencies, implementing scalable processes, and leading AI-driven automation initiatives, in collaboration with Sales Systems and Process, to enhance sales team capacity
• Enable revenue growth by consulting on and QA’ing real-time dashboards and reports, leveraging analytical tools like Sigma, to support data-driven decision-making and accountability
• Manage territory planning and quota-setting processes for rapid sales team expansion, ensuring equitable coverage and governance, aligned with Field Operations’ regional focus
• Partner with Marketing, Finance, and Product teams to execute cross-functional initiatives, such as new sales programs or tool rollouts, incorporating Command of the Message principles for customer-centric outcomes
• Act as the escalation point for critical operational issues, resolving challenges and aligning with Glean’s broader GTM strategy to scale operational excellence
• Lead initiatives to scale all sales ops deliverables including but not limited to; forecasting, reporting, and resource allocation systems

Benefits

• Medical, Vision, and Dental coverage
• Generous time-off policy
• The opportunity to contribute to your 401k plan to support your long-term goals
• Home office improvement stipend
• Annual education and wellness stipends to support your growth and wellbeing
• Healthy lunches daily