Collections Specialist

Summary

Join EquipmentShare, a company transforming the construction industry, as a Collections Specialist! This fully remote position, based in Columbia, MO, offers a competitive salary ($23-$25/hr). You will be responsible for handling collections calls and correspondence, negotiating with customers, and resolving disputes. Success requires strong communication, problem-solving, and teamwork skills. EquipmentShare provides excellent benefits, including full medical, dental, and vision coverage, generous PTO, a 401(k) match, and professional development opportunities. If you thrive in a fast-paced environment and want to make a real impact, apply today!

Requirements

• Associate Degree in Accounting or relevant field
• 2+ years experience in finance/accounting
• Strong foundation in spreadsheets, Excel and Google Sheets
• Strong verbal and written communication; ability to communicate with Finance team
• Ability to function as a team player
• High school diploma or equivalent required
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Responsibilities

• Possess strong customer focus with the ability to have detailed conversations with our customers
• Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department
• Very comfortable communicating with customers in a metrics-driven environment
• Are able to navigate multiple technologies while staying engaged with our customers
• Possess excellent negotiation and decision making skills; in addition to strong communication skills
• Demonstrate sensitivity and compassion in difficult situations
• Special Projects or tasks as assigned by manager
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgement
• Handle a high volume of outgoing calls to assigned delinquent customers
• Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions
• Communicate and follow up effectively with both customers and branch personnel on a timely basis
• Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Effectively communicate with customers and co-workers both verbally and written
• Meet portfolio, departmental and company goals

Preferred Qualifications

Two years of related experience in accounts receivable preferred

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities