Collections Specialist

Summary

Join HomeLight, a company revolutionizing the real estate industry, as a Collections Specialist. You will be responsible for managing past-due accounts, communicating with customers to resolve payment issues, generating invoices, and maintaining detailed records. This role requires excellent communication and negotiation skills, along with the ability to navigate challenging conversations with professionalism. Experience in collections is preferred, but not required. The position offers a remote work opportunity and requires a reliable internet connection and a professional workspace.

Requirements

• A reliable internet connection and a quiet, professional home workspace
• Excellent English speaking and written communication skills
• Strong multitasking abilities and attention to detail
• A calm, empathetic, yet firm approach to customer engagement, especially in challenging situations

Responsibilities

• Communicate effectively with customers via phone and written correspondence
• Resolve outstanding payment issues by negotiating and arranging payment plans
• Accurately generate, manage, and track internal invoices
• Maintain detailed records of interactions and payment statuses
• Build rapport and ensure a positive customer experience through exceptional service
• Utilize tools like Google Sheets and online research tools to track and resolve issues
• Navigate difficult conversations with composure and professionalism

Preferred Qualifications

• 5+ years of experience in collections (preferred)
• Experience with HubSpot is a plus