Collections Specialist

Summary

Join Wpromote's finance team as a Collections Specialist, supporting the AR team in managing past-due client invoices. You will review AR aging, contact clients and internal teams, and resolve billing inquiries. Strong communication and analytical skills are essential for this role, which involves managing a high volume of internal communications. This temporary role (four to five months) requires Pacific Time Zone location and offers an hourly rate of $31-40/hr. Note that this position is not eligible for immigration sponsorship. Wpromote is committed to diversity and inclusion.

Requirements

• Degree in Accounting, Finance, or a related field
• Proven NetSuite, Stripe, Excel, and Google Sheets experience
• Proven experience (3-5 years) in collections or a similar role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple priorities
• Ability to thrive in an entrepreneurial environment
• A positive attitude

Responsibilities

• Preparing the Accounts Receivable aging report for the weekly team meeting
• Maintaining all client, finance, and other departments' notes within the shared AR Aging sheet
• Creating invoices for credit cards or late fees
• Actively following up on outstanding invoices and resolving discrepancies with clients
• Establishing and maintaining positive customer relationships to facilitate timely payments
• Following up on missing or incomplete remittances
• Collaborating with internal teams, including sales and client services, to gather necessary information for billing and collections
• Uploading new invoices and credit memos to the clients’ EDI portals
• Checking client EDI portals for payment updates related to corresponding POs
• Maintaining communication with the client if it is performed via EDI portal
• Supporting month-end closing processes related to accounts receivable