Commerce & Finance Systems

Summary

Join LastPass as the Head of Commerce & Finance Systems, a high-impact role leading the end-to-end strategy, development, and operations of the eCommerce ecosystem. You will play a pivotal role in enabling multiple company-wide strategies while ensuring a seamless, scalable, and secure digital customer journey. This role reports to the CIO and is central to transforming our digital business and driving customer experience at scale. You will collaborate with various teams, including BizTech, Marketing, Sales, Customer Experience, Finance, Engineering, and Product. The position requires proven executive leadership in managing large-scale eCommerce systems and strong business acumen. LastPass offers a remote-first culture, competitive compensation, flexible PTO, generous parental leave, and comprehensive benefits.

Requirements

• Proven executive leadership in managing large-scale eCommerce, subscription, and payment systems for SaaS or consumer technology companies
• Leadership experience with Commerce platforms and progressive experience working in business technologies supporting go-to-market, finance and product organizations in bringing new products to market through a scalable high velocity self-serve and sales-assisted motion
• Strong business acumen with the ability to translate business strategies and architecture requirements into actionable and scalable technology solutions that drive measurable business outcomes
• Exceptional leadership, team building, and communication skills, with the ability to influence at all levels of the organization
• In-depth knowledge of SaaS business models, product led growth motions, billing workflows, and subscription-based revenue operations
• Proven Demonstrated ability to prioritize and deliver technology solutions that enhance the customer experience across web, mobile, and digital channels, ensuring seamless integration and engagement
• Ability to drive a forward-thinking, innovative culture by identifying emerging trends, experimenting with new technologies, and quickly adapting to changing business and customer needs
• Technical expertise in eCommerce architecture, subscription management platforms (e.g., Zuora, Stripe, RevPro), payment systems (CyberSource, Adyen, etc), Third-party vaulting (Basis Theory, IXOPAY, etc)
• Deep expertise and knowledge on financial systems and applications ERP (e.g. NetSuite, Oracle), Tax Systems (Avalara, Vertex, etc.), Procure-Pay (NetSuite, Opstream, Coupa) and revenue recognition processes, methodologies and tooling
• Familiarity with global payment compliance standards and regulations (e.g., PCI-DSS, GDPR)

Responsibilities

• Partner across business and technology teams to design world-class digital experiences at every customer touchpoint
• Lead the development and execution of a comprehensive digital technology roadmap with clearly defined target states aligned to business goals
• Build, transform and oversee the architecture, development, and operations of eCommerce systems (subscription, billing, payment platforms, etc.), seamlessly integrating engineering platforms, and ensuring frictionless workflows that support the customer journey from purchase to renewal
• Oversee a team of Financial Systems product owners, developers and architects, ensuring timely development of programs and enhancements, while maintaining platform performance and scalability
• Partner with data teams to implement insights-driven solutions, enabling actionable reporting, forecasting, and optimization of commerce operations
• Ensure adherence to global compliance and security standards for payments and billing systems, safeguarding customer trust and data integrity
• Manage and grow a high-performing global team of product owners, engineers, and administrators, fostering a culture of innovation, empowerment, and collaboration
• Stay ahead of industry trends, emerging technologies, and best practices to continuously innovate and improve the organization’s technology landscape

Benefits

• Competitive compensation
• Flexible Paid Time Off policies , including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Generous parental leave
• Comprehensive health coverage , including dependents
• Home office setup support
• LastPass Families free account for up to 5 members
• Continuous learning and development opportunities , including an annual learning stipend to invest in your growth
• Peer-to-peer recognition through Motivosity
• Employee Assistance Program for well-being support
• Remote work stipend to support your home office needs
• Short-Term or Remote-Centric Work Arrangements for added flexibility