Business Analyst

Summary

Join Brilliant Earth as an Ecommerce Business Analyst and play a key role in automating and building scalable processes for growth. You will develop quantitative analyses to drive business decisions, create workflows, customize reports, and write requirements. Collaborate with internal and external teams to deliver product enhancements and optimize e-commerce processes. Drive and QA automation projects to streamline operations and continuously improve various departments. Proactively identify areas for process improvement and offer solutions to enhance efficiency. The targeted salary range is $75k-$90k/year.

Requirements

• 3+ years of experience in business analysis, ideally in e-commerce, retail, or technology
• Strong understanding of Ecommerce (Shopify preferred) and business operations, such as inventory management, purchasing, and finance
• Strong verbal and written communication skills, with the ability to simplify complex concepts for various stakeholders
• Detail-oriented and highly organized with a focus on execution and problem-solving
• Strong project management skills, with experience leading large-scale initiatives
• Ability to manage multiple priorities in a fast-paced environment
• A collaborative team player with a proactive, solution-oriented mindset

Responsibilities

• Work with cross-functional teams to gather and document business requirements
• Design tailored solutions that address complex business needs, utilizing tools like Shopify apps, Salesforce, automation, and AI to enhance operational efficiency
• Analyze and optimize business workflows to identify opportunities for improvement
• Collaborate with stakeholders to understand pain points and recommend best practices for process enhancements
• Own and maintain integrations such as email automation, appointment booking, live chat, social shopping, web analytics, SMS platforms, and other MarTech solutions
• Provide ongoing support to ensure seamless user experiences and effective use of Salesforce and Shopify solutions
• Develop new and update existing Process Flows and accompanying documentation for business processes, requirements, and technical workflows
• Provide training and support to end-users to ensure proper system utilization
• Create and execute test plans to ensure the functionality, performance, and quality of digital operations solutions
• Troubleshoot and resolve issues as they arise to minimize disruption
• Lead project scoping, scheduling, and execution, including UAT and production release
• Facilitate internal and cross-functional project meetings, ensuring timely delivery and alignment with business objectives

Preferred Qualifications

• A BA degree (or equivalent experience) is preferred
• Experience with NetSuite ERP and Salesforce CRM software and integrations preferred
• Background in quantitative analysis or retail operations is a plus
• Enthusiasm for social and environmental impact, and alignment with Brilliant Earth’s mission
• Entrepreneurial spirit, with the ability to adapt and thrive in a startup-like environment
• Strong analytical skills and the ability to think critically and recommend innovative solutions

Benefits

• Career Growth
• Diverse, mission-minded team
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Mental Wellness Perks
• Giving Back and Volunteer Opportunities
• Medical, Dental, and Vision
• 401k match
• Paid Time Off
• Parental Leave
• Disability and Life insurance
• Pre-Tax Commuter Benefits