Commercial Contracts Administrator

Summary

Join Twilio as our next Commercial Contracts Administrator and support our Go-To-Market (GTM) sales and partners organization and Telecom Carrier Relations organization. As a member of our Center of Excellence, you will be the first legal point of contact for commercial legal support requests. You will review and vet requests for legal support, negotiate NDAs, and draft order forms. This role requires a bachelor's degree, 2+ years of experience in contracts administration, and experience with various commercial contracting tools. The role is remote in Canada with approximately 10% travel expected. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• A bachelor’s degree
• 2+ years of experience as a Contracts Coordinator, Contracts Administrator, or Contracts Paralegal, which includes exposure drafting and negotiating NDAs and order forms
• Experience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, DocuSign, and Adobe Acrobat Pro
• Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude
• Be a process-minded and oriented professional
• Ability to work in a fast-paced and ever-changing environment with minimal supervision

Responsibilities

• Serve as a first point of contact to provide commercial contracts-related education and process guidance to your GTM and Telecom Carrier Relations colleagues
• Review, vet, and provide timely responses to a high volume of incoming requests for legal support on general inquiries, agreement negotiation requests, and miscellaneous legal documents (e.g., transition services letters, consent to assignments, compliance attestations), while ensuring adherence to contracting processes and policies
• Independently negotiate NDAs on Twilio’s template and counterparty’s template
• Draft non-standard contractual terms and language from scratch into order forms
• Be an operational expert on Twilio’s GTM-facing and telecom carrier-facing contracting processes
• Contribute to your knowledge and learnings from novel situations to the Center of Excellence Playbook
• Provide support on a variety of ad-hoc operational projects and tasks

Preferred Qualifications

• Experience supporting a sales organization at a high growth technology company
• Experience creating and managing process documentation and policies
• Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program