Commercial Operations Manager

Summary

Join UNiDAYS as a Commercial Operations Manager to optimize commercial processes, unblock revenue, maintain data integrity, and deliver impactful training. This pivotal role involves cross-functional collaboration with Commercial, New Business, Finance, and other support teams to ensure smooth and efficient operations. You will proactively monitor and resolve revenue collection blockers, maintain contract renewals, troubleshoot deal issues, and support Account Managers. Responsibilities also include pipeline reviews, data governance, process optimization, and the development and delivery of a Commercial Training Program. The ideal candidate possesses strong business acumen, multitasking abilities, stakeholder management skills, attention to detail, and process thinking capabilities. Remote work within the UK is available with occasional travel to London or Nottingham campuses.

Requirements

• Strong Business Acumen: Understands how commercial decisions impact the business financially and strategically
• Excellent Multi-tasking Abilities: Manage multiple workstreams with overlapping deadlines
• Stakeholder Management: Confident in working and influencing effectively cross-functionally
• Exceptional Attention to Detail: Precision in handling contractual and financial data is critical
• Clear Process Thinking: Able to design, document, and improve commercial processes
• Training & Facilitation Skills: Comfortable delivering engaging training sessions to various levels of staff

Responsibilities

• Proactively monitor and resolve blockers preventing revenue collection
• Maintain visibility of contract renewals and act to avoid lapses, working closely with Account Managers and Commercial leaders
• Troubleshoot acute deal blockers, liaising across teams to swiftly resolve
• Act as a mediator to interpret and translate between teams to speed up resolution
• Support Account Managers with partner communications where required
• Conduct weekly pipeline reviews with Account Managers and category leads
• Follow up persistently to ensure outdated opportunities are cleaned up and pipeline data remains actionable
• Monitor data hygiene and integrity across key commercial systems, particularly in relation to New Partner onboarding
• Audit manual billing processes monthly to ensure accurate future revenue forecasting
• Document our end to end Commercial process, including rationale behind processes and best practice insights
• Maintain and update process documentation to support team alignment and scalability
• Own the development and delivery of the Commercial Training Programme
• Use Salesforce ‘user health’ data to identify knowledge gaps
• Design and deliver training across new starter onboarding, refresher sessions, and drop-in clinics
• Coordinate regular training sessions with relevant stakeholders

Preferred Qualifications

• Proven experience in a Commercial Operations, Sales Operations, or similar role
• Familiarity with Salesforce, especially in a sales or revenue operations context
• Experience liaising across Finance, Commercial, and New Business functions
• Track record of process documentation or playbook creation

Benefits

• 25 days holiday per year increasing with length of service, plus flexible bank holidays
• Competitive salaries
• 4pm finishes every Friday
• Company bonus scheme
• Company pension scheme
• Private health insurance (Vitality)
• Income protection policy
• Life assurance policy
• Employee Assistance Program
• Enhanced parental leave pay
• Core hours with flexibility around how/when you manage your time
• Regular team building activities
• The latest tech and hardware will be supplied from day one
• Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office! We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few!
• Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home