Operations Manager

Summary

Join Dandy, a rapidly growing company transforming the dental industry, as their Operations Manager. You will play a crucial role in scaling lab operations, driving strategy and execution to meet unprecedented volume and speed demands. This involves understanding the lab network in detail, identifying bottlenecks, and unlocking capacity. You will lead projects focused on lab partner investment, operational scaling, and cross-functional coordination. The ideal candidate thrives in complex environments and possesses strong analytical and communication skills. This position requires experience in operations, strategy, or program management, preferably within custom manufacturing, logistics, healthcare, or dental/medical devices.

Requirements

• 4–7 years in operations, strategy, or program management roles; experience in custom manufacturing, logistics, healthcare, or dental/medical devices a plus
• Strong analytical skills with experience in building dashboards and operational reporting (SQL, Looker, Excel)
• Excellent cross-functional communication and stakeholder management
• Comfortable operating in a fast-paced, ambiguous environment with evolving priorities

Responsibilities

• Lab Network Strategy & Scale Planning
• Design and execute the capacity planning framework that will enable 10x volume growth across multiple third-party labs
• Develop and continuously refine our lab usage and investment strategy—deciding where, when, and how we scale with each partner to optimize turnaround time, quality, and cost
• Build models to project lab capacity, evaluate lab throughput, and guide operational investment decision
• Operational Performance & Tracking
• Own daily and weekly on-time ship rates, lab quality metrics, and SLA compliance across the lab network
• Create and maintain dashboards that deliver real-time visibility into lab performance and surface early indicators of risk
• Partner with Supply Chain team to implement commercial incentives and disincentives to drive operational changes across the lab network
• Partner with Data and Engineering teams ensure infrastructure supports proactive decision-making during rapid scale
• Cross-Functional Issue Resolution & Escalation Management
• Lead operational escalation response, resolving issues across shipping, intake, quality control, and SOP compliance
• Act as the central coordinator across Fulfillment, Customer Experience, Quality, and broader Ops to ensure smooth and responsive lab operations
• Work with Product and Engineering teams to develop our tech to systematize issue tracking and improve response times and root-cause accuracy
• Process Optimization
• Identify systemic gaps in lab execution and implement process improvements that scale
• Help define and evolve our SOPs to ensure consistency across a growing lab footprint
• Capture learnings from lab growth initiatives to create scalable playbooks for future lab partnerships and expansion

Preferred Qualifications

Mandarin reading and speaking proficiency a strong plus

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off