Senior Product Operations Manager

Summary

Join Omada Health as a Strategic Leader in EPD Operations, integrating engineering, product, and design program management. You will collaborate with cross-functional leaders to maximize market impact, streamline dependencies, and ensure successful product launches. As an individual contributor, you will leverage your deep understanding of engineering, product, and design processes to harmonize various components. This role requires strong execution skills and the ability to influence leadership and cross-functional teams. It offers a foundation for future roles in product management, product line ownership, or general management. You will lead multiple cross-functional programs, define goals, manage resources, and drive engagement with various teams. You will also coordinate EPD's annual planning process and identify opportunities for greater collaboration.

Requirements

• 7+ years of a combination of market and/or product strategy, product management, general management, consulting, product or business operations experience
• Strong experience in and/or enthusiasm for healthcare, technology combined with human care, startup/growth company work
• Experience running multiple large-scale projects and balancing priorities
• Expertise in using both qualitative insights and quantitative findings for market analysis
• Experience guiding teams to define goals, generate hypotheses, define metrics, execute, review and pivot based on experimentation/early signals, deliver against goals
• Deep experience helping define and report against quantitative goals/OKRs/metrics
• Excellent organizational and analytical skills with strong technical understanding
• Thrives on attention to detail and process efficiency
• Able to understand the big picture and orient towards it while driving execution
• Strong people/relationship skills, experience understanding team dynamics and concerns, high EQ
• Excellent written and oral communication skills, including the ability to clearly articulate business impact and technical constraints tailored to the audience

Responsibilities

• Lead multiple cross-functional EPD programs that deliver innovative technical solutions, requiring an understanding of the wider business
• Work with EPD leadership to define goals, determine resources needed, and stand up the cross-functional team
• Drive engagement with cross-functional partners, work to decompose business requirements into project roadmaps with measurable milestones, effectively optimize scope and schedule, manage cross-functional dependencies, and proactively manage risks
• Serve as the key liaison across engineering, product, design, clinical, care delivery, commercial, compliance, legal, infosec, and privacy teams, aligning diverse stakeholders towards unified decisions
• Monitor program progress and clearly communicate updates to stakeholders and leadership
• Facilitate program retrospectives and implement improvements to the program management process
• Run program offsites 2x/year
• Coordinate and refine EPD’s annual planning process in partnership with cross-functional Strategy, Planning, & Operations (SP&O) counterparts in clinical, care delivery, and commercial
• Identify and deliver on opportunities for greater collaboration among EPD, clinical, care delivery, and commercial, including coordinating offsites and rituals, creating and evolving forums and tools, and serving as a representative of EPD in all interactions with other functions
• Own and optimize EPD’s rituals and processes around metrics monitoring and team-level planning
• Build out tools and processes to support EPD teams in delivering against our most important business goals
• Drive adoption of new processes and standards within EPD
• Serve as the main EPD point of contact for answering and triaging commercial questions relating to Omada’s products
• Own and drive large, EPD-oriented cross-functional projects to clear goals and results
• Guide cross-functional leadership teams through making difficult planning and resourcing trade-offs based on company priorities and impact
• Build appropriate lightweight and consistent processes to drive EPD accountability and business impact, e.g. roadmap reviews, metrics monitoring rituals
• Support Sr. Director of EPD Operations and Product org to drive speed and effectiveness in Engineering, Product, & Design as we scale
• Help bring the voice of the customer to the EPD team to support designing for both buyers and members

Preferred Qualifications

MBA or related graduate degree a plus

Benefits

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions