Communications Administrator

Summary

The Communications Administrator at Valentine Institute is responsible for creating, editing, managing, and delivering communications to all guardians and learners. The role requires focused task management, excellent communication skills, meticulous attention to detail, effective collaboration with colleagues, and the ability to remain agile and responsive while multitasking.

Requirements

• A Bachelor's degree in Communication, Marketing or PR is preferred
• 3-5 years of work experience, in a communications role
• Experience working with CRM platforms (list management, template creation, campaign set-up and testing)
• Exceptional spoken and written communication skills

Responsibilities

• Set up, schedule and send both ad hoc, as well as planned and/or recurring communication campaigns across each of our offerings via Intercom, our communications platform
• Assume full responsibility for the creation, maintenance and improvement of communication templates (per offering)
• Provide assistance with drafting and refining content for all school emails, banners, mobile app push notifications, SMSes and Infohub articles
• Evaluate the type of communication request originating from internal stakeholders, and provide suggestions on the optimal/preferred communication channel for the communication at hand
• Enhance ongoing campaigns to more effectively cater to the needs of learners and guardians
• Set up termly wrap-up campaigns to deliver critical information to our learner and guardian community as we conclude an academic term and outline expectations for the upcoming term
• Support with leveraging AI and automation to increase communication efficiency and effectiveness across all offerings
• Evaluate ways to improve the process through which internal stakeholders submit communication requests
• Efficiently manage and prioritise communication requests on a daily and weekly basis
• Share communication tests with internal stakeholders to provide them with the chance to review and pinpoint areas for enhancement
• Generate reports on key performance indicators (KPIs) related to communication performance and take ownership of monitoring communication trends
• Collaborate proactively with learner-facing teams to pinpoint common inquiries from learners and guardians. Subsequently, create informative resources and Infohub articles to address these queries effectively
• Take ownership of maintaining the Info Hub and collaborate with departments to ensure the relevance and currency of articles

Benefits

• Family member discount to Valenture Institute
• Remote working
• Voluntary savings programme
• Half-day birthday leave