Communications Lead, Internal Communications

Summary

Join Stitch Fix's communications team as an Internal Communications Lead, supporting the People & Culture and Operations teams. Develop strategic communication plans, identify and solve communication challenges, and drive awareness of Stitch Fix's business transformation. You will partner with leaders, support events, measure communication effectiveness, and contribute to enterprise-wide initiatives. This role requires 5+ years of experience in communications, ideally in retail or technology, with a focus on HR/People & Culture communications. The ideal candidate is a strategic thinker, storyteller, and strong collaborator, passionate about communications and the employee experience. Based in the Bay Area or willing to travel to San Francisco occasionally.

Requirements

• 5+ years of experience in communications roles, ideally within the retail and/or technology industries
• Direct experience supporting communication efforts for Human Resources/People & Culture teams
• Experience supporting a de-centralized workforce
• Based in the Bay Area or are able to travel when needed – (about 4 times a year) to our San Francisco, CA Headquarters to attend relevant events and team meetings

Responsibilities

• Develop strategic communications plans for the People & Culture and Operations divisions that ladder to the company’s broader business strategy and reach key internal audiences
• Identify communication gaps and challenges and create solutions to overcome them while driving meaningful communication strategies for initiatives including benefits communications, talent management communications, organizational changes, and more
• Drive awareness of how Stitch Fix is transforming its business to deliver for its clients and drive sustainable, profitable growth in the future
• Be a trusted partner who provides data driven counsel to leaders and stakeholders
• Build and maintain cross functional relationships with a focus on the People & Culture and Operations teams
• Support division-specific events (e.g., Divisional All Hands, Fireside Chats) by partnering with leaders on end-to-end planning and execution including content development and managing logistics
• Also support People & Culture teams appearances at enterprise events
• Support enterprise-wide events based at our San Francisco, CA Headquarters as needed, in partnership with the People & Culture team
• Measure and optimize the effectiveness of communications by managing metrics to track the effectiveness of all People & Culture and Operations communications and advise on pivots as needed
• Support enterprise internal communications programs by leading or supporting large-scale initiatives as needed, including our enterprise awards strategy and recognition programming
• Be a brand ambassador by protecting and promoting the Stitch Fix brand and always looking for opportunities to tell the Stitch Fix story to employees

Preferred Qualifications

• Passionate about the way communications impacts the employee experience – You believe in 360 communications and understand how to leverage corporate and consumer communications in internal programs
• A natural storyteller – You understand the necessary assets and key messages to tell a compelling story while landing critical information across internal and external audiences
• A strategic thinker – You see the bigger picture and identify the thread that connects the broader narrative to the information needed to meet audiences where they are in unique, digestible and compelling ways
• A self starter -- You are adaptable and flexible, consistently performing under the pressure of tight deadlines. You take a proactive approach to your work, and are comfortable trying new things in a fast–paced environment
• A strong partner and value collaboration – Across multiple business functions, you demonstrate strong decision-making skills, seek cross-functional collaboration, are receptive to feedback and have worked through ambiguity
• Passionate about what you do – You’re curious, love to learn, and have a keen interest in retail, fashion, technology and people. You value a feedback-oriented culture, and you are excited about what you could make possible at Stitch Fix

Benefits

• Competitive salary, benefits, and equity
• Eligibility for new hire and ongoing grants of restricted stock units depending on employee and company performance
• Medical, dental, vision, and other benefits